Parking Attendant Technician (Fri-Sun 4pm-12am)

Comstock • Reston, VA

1d

About The Position

The ParkX Remote Management Center Attendant assists the team with operating complex parking sites that may be staffed or unstaffed, automated or manual. The role oversees day-to-day facility operations, including opening and closing, customer service, revenue control, contract parker administration, equipment and system support, safety, and facility maintenance. The attendant also completes operational and incident reports, escalates issues as needed, and fills in for frontline associates during absences.

The position is scheduled Friday through Sunday, 4 p.m. to midnight. The Virginia compensation range is $18 to $20 per hour. A discretionary annual incentive may also be available, subject to program rules and individual and organizational performance.

Requirements

• High school degree.
• One to two years of experience in a service or related industry preferred, including at least three months in a parking setting.
• Ability to work weekends.
• Ability to perform basic math calculations.
• Ability to read and understand verbal instructions and written correspondence.
• Effective verbal and written communication skills.
• Valid driver's license and ability to safely drive a standard- or automatic-transmission vehicle.
• Professional and friendly demeanor when working with employees and parking customers.
• Ability to resolve customer concerns professionally and courteously.
• Credibility, trustworthiness, integrity, and accountability, with a commitment to excellence.
• Positive, can-do attitude and willingness to support growth and innovation.
• Customer-focused and results-oriented approach.
• Willingness to continuously learn and develop.
• Strong oral and written communication, active listening, and organizational skills.
• Ability to build strong working relationships in a team setting.
• Ability to multitask and prioritize with attention to detail in a fast-paced environment.
• Self-directed, with the ability to work independently with minimal supervision.

Nice To Haves

• One to two years of experience in a service or related industry, including at least three months in a parking setting.

Responsibilities

• Accurately process exception transactions, such as lost tickets and grace-period tickets, according to company policy and complete the applicable forms.
• Use Microsoft Office Suite, point-of-sale systems, parking management software, and computer systems to track transactions, produce reports, and monitor site performance.
• Maintain current knowledge of automated parking equipment, software integrations, and access-control systems.
• Troubleshoot equipment and system errors and coordinate with technical support when necessary.
• Provide customer service, resolve issues, support accounts, and follow brand service standards.
• Manage the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
• Respond to escalated customer concerns and document resolution outcomes.
• Maintain a friendly, helpful, and courteous demeanor with customers and employees; follow service standards for appearance, greetings, answering questions, issue resolution, and customer departures.
• Ensure the site is properly maintained and safety procedures are observed.
• Identify maintenance or repair needs and forward them to the Property Manager.
• Complete daily facility activity reports and accident reports.
• Report to work on time and notify management of situations requiring attention.
• Oversee day-to-day facility activities, including opening, managing, and closing the facility.
• Ensure the facility follows company policy for revenue control, equipment maintenance, signage, and internal audit scores.
• Promote guest and employee safety and security by reviewing maintenance checklists and conducting safety audits as directed by the Safety Manual.
• Document incident forms and conduct incident investigations as directed by the Property Manager or Corporate Office.
• Complete small cleaning or maintenance tasks according to company checklists.
• Fill in for frontline associates during their absences.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Life insurance.
• Career development and advancement opportunities within the expanding portfolio.
• Annual professional development funds.
• Free parking and EV charging.
• Parental leave program.
• Friendly, collaborative work environment.
• Potential eligibility for a discretionary annual incentive program; awards are subject to program rules and may depend on individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED