Client Concierge: Part-Time

It’s A Secret Med Spa • San Antonio, TX

5d

About The Position

The Client Concierge warmly greets clients in person and over the phone, provides basic information about the company’s services, and manages front-desk operations to create a positive client experience. Duties include checking patients in and out, answering calls, greeting clients, overseeing inventory counts, keeping supplies stocked, and maintaining a clean, professional facility.

The Client Concierge assists providers and managers with scheduling and appointment books, follows company policies and procedures, and accurately manages client appointment and employee information in the POS system. The role also requires protecting patient and client confidentiality in accordance with HIPAA and company policy. Other duties may be assigned.

Requirements

• At least 1 year of previous customer service experience.
• Flexible schedule and ability to work weekends.
• Excellent written and verbal communication skills, with proper communication etiquette.
• Ability to multitask while attending to clients and remaining flexible to business needs.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly, and energetic personality with a genuine desire to provide outstanding service.
• Ability to maintain a high level of integrity and a strong ethical foundation.
• Sound judgment, problem-solving, and decision-making skills.
• Ability to sit or stand for long periods.
• Ability to reach above shoulder height, crawl, kneel, and push or pull up to 50 lbs.
• Working knowledge of Microsoft applications.

Nice To Haves

• Previous experience working in a medical spa or medical office.
• Bilingual ability.

Responsibilities

• Greet clients warmly in person and over the phone.
• Provide basic knowledge and education about the company’s services.
• Manage front-desk duties, including checking patients in and out, answering calls, greeting clients, overseeing inventory counts, and keeping supplies stocked.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and appointment books.
• Comply with company policies and procedures to support streamlined processes.
• Manage the POS system effectively and accurately, including client appointment and employee information.
• Maintain patient and client confidentiality in accordance with HIPAA regulations and company policy.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed