Client Concierge

Chewy • Redmond, WA

1d

About The Position

Chewy Vet Care, PLLC is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role is part of a veterinary practice designed to support veterinary teams with advanced equipment and purpose-built technology, with a focus on personalized, patient-centric care and an excellent experience for pets and their parents.

The Client Concierge handles patient intakes and front-end client interactions, communicates with pet parents, helps them access medical care for their pets, and resolves issues promptly. The position also supports veterinarians, veterinary technicians, veterinary assistants, and the practice manager. The role requires using the practice’s technology and Practice Information Management System (PIMS), following Standard Operating Procedures and Standards of Care, handling pharmacy holdings responsibly, and helping the practice manager communicate inventory needs. Workspaces must be cleaned after each patient interaction, and team members participate in self-development courses and required compliance training. Weekend work may be required, and some travel may be required.

The role is hourly and non-exempt. The stated hourly range is $0.00–$0.00. Pay may be influenced by relevant experience, education, and work location. Benefits include 401(k), insurance and other benefits, paid time off, and six paid holidays per year.

Requirements

• 1–2 years of experience working in a customer-focused environment; veterinary experience is preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets, with empathy and an excellent customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Ability to stand or walk for up to 80% of each shift.
• Frequently lift 50–70 pounds, using an optional team lift.
• Occasionally lift more than 70 pounds using a team lift.
• Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience.

Responsibilities

• Embody the Chewy Vet Care culture, collaborate with peers, and deliver a strong pet parent experience through stellar service and communication.
• Support the practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Handle all patient intakes and front-end client-facing interactions.
• Engage actively with pet parents using strong social and communication skills.
• Assist pet parents in providing medical care for their pets and promptly resolve issues.
• Use integrated technology, including the corresponding Practice Information Management System (PIMS).
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.

Benefits

• 401(k)
• Medical/Rx insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Hospital indemnity coverage
• Critical illness coverage
• Accident coverage
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts, including 10% off pet insurance and 20% off at Chewy.com
• Accrued paid time off (PTO) for non-exempt hourly team members
• Additional unplanned unpaid time off (UTO) eligibility
• Six paid holidays per year
• Possible paid sick and family leave in accordance with applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed