Client Concierge

Chewy•Herriman, UT

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The position is part of a veterinary practice designed by veterinarians and equipped with advanced equipment and purpose-built technology. The Client Concierge helps create a collaborative, customer- and team-member-centric environment and supports personalized, patient-centric veterinary care. The role focuses on delivering a welcoming experience and stellar service to pet parents while supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager. It handles patient intakes and front-end client interactions, assists pet parents with their pets’ medical care, and applies the practice’s technology, procedures, and standards of care. The position may require weekend work and some travel.

Requirements

1–2 years of experience working in a customer-focused environment; veterinary experience preferred.
Strong ability to connect with clients and demonstrate empathy and compassion.
Excellent social, verbal and written communication, observational, and analytical skills.
Passion for helping people and pets, with empathy and an excellent customer-service focus.
Ability to thrive in a fast-paced, self-starter environment.
Ability to stand or walk for up to 80% of each shift.
Frequently lift up to 50 pounds and up to 70 pounds using an optional team lift; rarely lift more than 70 pounds using a team lift.
Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

Veterinary experience.

Responsibilities

Embody the Chewy Vet Care culture, collaborate with peers, and deliver a positive pet-parent experience through stellar service and communication.
Support the practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
Handle all patient intakes and front-end client-facing interactions.
Use strong social and communication skills to engage actively with pet parents.
Assist pet parents with obtaining medical care for their pets and resolve issues promptly.
Use the corresponding Practice Information Management System (PIMS) and other integrated technology.
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
Act responsibly given the pharmacy holdings.
Assist the Practice Manager with communicating inventory needs.
Clean workspaces after every patient interaction.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Work weekends and travel as required.