Client Concierge

Chewy • McKinney, TX

1d

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role supports a veterinary practice designed to help teams provide patient-centered care, using advanced equipment and purpose-built technology. The Client Concierge delivers front-end service and communication to pet parents while supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager. The position may require weekend work and some travel.

The successful candidate will provide compassionate, responsive customer service in a fast-paced practice, handle patient intake, use the practice information management system, follow practice procedures and standards of care, and help maintain clean workspaces. The role also involves responsible handling of pharmacy holdings, communicating inventory needs to the Practice Manager, and completing required self-development and compliance training.

Requirements

• 1–2 years of experience working in a customer-focused environment; veterinary experience preferred.
• Ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets, with empathy and a strong customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Ability to stand or walk for up to 80% of a shift.
• Frequently lift up to 50–70 pounds, using an optional team lift.
• Occasionally lift more than 70 pounds using a team lift.
• Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience.

Responsibilities

• Embody the Chewy Vet Care culture, collaborate with peers, and deliver a positive pet-parent experience through strong service and communication.
• Handle patient intakes and front-end, client-facing interactions.
• Engage with pet parents using strong social and communication skills.
• Assist pet parents with obtaining medical care for their pets and promptly resolve issues.
• Use the corresponding Practice Information Management System (PIMS) and integrated technology.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Handle pharmacy holdings responsibly.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.

Benefits

• Competitive benefits
• Scheduling options to fit different lifestyles
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed