Client Concierge
About The Position
Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role supports a veterinary practice designed to help veterinary teams provide patient- and pet parent-centered care. The Client Concierge handles patient intake and front-end client interactions, provides responsive service and communication, and supports veterinarians, veterinary technicians, veterinary assistants, and the practice manager. The position uses practice technology and follows the practice’s operating procedures and standards of care. Weekends may be required, and some travel may be necessary.
Requirements
- 1–2 years of experience working in a customer-focused environment; veterinary experience is preferred.
- Strong ability to connect with clients and demonstrate empathy and compassion.
- Excellent social, verbal and written communication, observational, and analytical skills.
- Passion for helping people and pets, with empathy and a strong customer-service focus.
- Ability to thrive in a fast-paced, self-starter environment.
- Stand or walk for up to 80% of a shift; frequently lift up to 50 pounds; frequently lift up to 70 pounds using an optional team lift; rarely lift more than 70 pounds using a team lift; and stand, push, pull, carry, squat, and kneel.
Nice To Haves
- Veterinary experience.
Responsibilities
- Embody the Chewy Vet Care culture, collaborate with peers, and deliver a strong pet parent experience through service and communication.
- Handle patient intakes and front-end client-facing interactions, engaging actively with pet parents.
- Assist pet parents with obtaining medical care for their pets and promptly resolve issues.
- Use the corresponding Practice Information Management System (PIMS) and related integrated technology.
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
- Act responsibly given the pharmacy holdings.
- Assist the Practice Manager with communicating inventory needs.
- Clean workspaces after every patient interaction.
- Participate in self-development courses and required Chewy Vet Care compliance training.
- Perform related duties and assignments as directed by management.
Benefits
- Eligible for 401(k).
- Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
- Parental leave and family services benefits.
- Backup dependent care and flexible spending accounts.
- Telemedicine and pet adoption reimbursement.
- Employee assistance program.
- Discounts including 10% off pet insurance and 20% off at Chewy.com.
- Paid time off (PTO) accrual for non-exempt hourly team members and eligibility for additional unplanned unpaid time off (UTO).
- Six paid holidays per year.
- May be eligible for paid sick and family leave under applicable state and local regulations.
- Scheduling options that fit your lifestyle.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
