Client Concierge

Chewy • McKinney, TX

8d

About The Position

Chewy Vet Care, PLLC is hiring a full-time Client Concierge to join its Healthcare Practice Team. The role supports a veterinary practice designed to help veterinary teams deliver personalized, patient-centric care, and focuses on providing pet parents with excellent service and communication. The Client Concierge handles patient intakes and front-end client interactions while supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager. The position uses integrated technology, including the practice’s Practice Information Management System (PIMS), and follows practice procedures and standards of care. The role may require weekend work and some travel.

Requirements

• 1–2 years of experience working in a customer-focused environment; veterinary experience is preferred.
• Ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets, with an empathetic and excellent customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Ability to stand or walk for up to 80% of a shift; frequently lift up to 50–70 pounds using an optional team lift; occasionally lift more than 70 pounds using a team lift; and stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience.

Responsibilities

• Embody the Chewy Vet Care culture and collaborate with peers to deliver a positive pet parent experience.
• Handle patient intakes and all front-end client-facing interactions.
• Engage with pet parents and provide stellar service and communication.
• Support veterinarians, veterinary technicians, veterinary assistants, and the practice manager.
• Assist pet parents with obtaining medical care for their pets and promptly resolve issues.
• Use the corresponding Practice Information Management System (PIMS).
• Follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.

Benefits

• Competitive benefits
• Scheduling options that fit different lifestyles
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed