Client Concierge

Chewy • Redmond, WA

4d

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role is based in a veterinary practice designed to support veterinary teams with advanced equipment and purpose-built technology. The Client Concierge provides front-end, client-facing support and helps deliver personalized, patient-centric veterinary care and a positive experience for pet parents. The role also supports the practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.

Requirements

• 1–2 years of experience working in a customer-focused environment; veterinary experience is preferred.
• Ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal and written communication, observational, and analytical skills.
• Passion for helping people and pets, with empathy and a strong customer-service focus.
• Ability to thrive in a fast-paced, self-starter environment.
• Ability to stand or walk for up to 80% of a shift; frequently lift 50–70 pounds using an optional team lift; occasionally lift more than 70 pounds using a team lift; and stand, push, pull, carry, squat, and kneel.

Nice To Haves

• Veterinary experience in a customer-focused environment.

Responsibilities

• Embody Chewy Vet Care’s culture and collaborate with peers to deliver a positive pet-parent experience.
• Handle patient intakes and front-end client-facing interactions.
• Communicate with and engage pet parents, providing customer service to help them obtain medical care for their pets and resolving issues promptly.
• Use the applicable Practice Information Management System (PIMS) and integrated technology.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly in connection with pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required Chewy Vet Care compliance training.
• Perform related duties and assignments as directed by management.

Benefits

• 401(k)
• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts including 10% off pet insurance and 20% off at Chewy.com
• Accrued paid time off (PTO) for non-exempt hourly team members
• Additional unplanned unpaid time off (UTO) for non-exempt hourly team members
• Six paid holidays per year
• Potential eligibility for paid sick and family leave in accordance with applicable state and local regulations
• Scheduling options that fit different lifestyles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed