Client Concierge: Part-Time
About The Position
The Client Concierge provides a welcoming and professional experience for clients in person and over the phone, and offers basic knowledge and education about the company’s services. The role manages front desk operations, including checking patients in and out, answering calls, greeting clients, overseeing inventory counts, and keeping supplies stocked. The Client Concierge maintains a clean, professional facility, assists providers and managers with scheduling and appointment books, follows company policies and procedures, and accurately manages client appointment and employee information in the POS system.
Requirements
- At least 1 year of previous customer service experience.
- Flexible schedule and ability to work weekends.
- Excellent written and verbal communication skills.
- Ability to communicate with proper etiquette.
- Ability to multitask while attending to clients and remain flexible to business needs.
- Ability to work as part of a team and take initiative.
- Enthusiastic, friendly, and energetic personality with a genuine desire to provide outstanding service.
- High level of integrity and a strong ethical foundation.
- Sound judgment, problem-solving, and decision-making skills.
- Ability to sit or stand for long periods.
- Ability to reach above shoulder height, crawl, kneel, and push or pull up to 50 lbs.
- Working knowledge of Microsoft applications.
Nice To Haves
- Previous experience working in a med spa or medical office.
- Bilingual skills.
Responsibilities
- Greet clients warmly in person and over the phone.
- Provide basic knowledge and education about the company’s services.
- Manage front desk duties, including checking patients in and out, answering phone calls, and greeting clients.
- Oversee inventory counts and keep supplies fully stocked.
- Maintain a clean and professional environment throughout the facility.
- Assist providers and managers with client scheduling and maintaining appointment books.
- Comply with company policies and procedures to support streamlined processes.
- Manage the POS system effectively and accurately, including client appointment and employee information.
- Maintain patient and client confidentiality in accordance with HIPAA regulations and company policy.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
