Concierge-Part Time

Harmony Senior Services•State College, PA

About The Position

The Concierge performs administrative and reception support for the community. The role welcomes visitors, answers and routes telephone calls, takes messages, monitors security and fire systems, maintains resident and visitor logs, and helps ensure the building remains secure. The Concierge also completes office support tasks, processes service requests, sells meal tickets, assists with resident van scheduling, and follows confidentiality policies for resident information. Attendance at required in-services and staff meetings is expected.

Requirements

High school diploma or GED.
Experience in administrative functions.
Professional appearance and dress; neat and well groomed.
Polite and professional telephone manner.
Organized and able to work well with others as part of a team.
Polite and considerate toward residents, visitors, coworkers, and management.
Effective verbal and written communication skills.
Able to sit for extended periods.
Able to function effectively in a busy environment and multitask.
Willingness to work a flexible schedule that includes weekends and holidays.
Willingness to attend required in-services and staff meetings.

Responsibilities

Greet visitors and monitor visitors to the community.
Answer telephone calls, transfer callers to the appropriate party, and take accurate messages in a courteous and professional manner.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out and visitor registration logs.
Periodically check building entrances and exits to help ensure the community is secure.
Complete administrative tasks such as filing, typing, and making copies; provide office support to all departments.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby clean and neat.
Sell meal tickets and account for sales through payroll deduction or personal check.
Assist with coordinating the van schedule for residents.
Follow confidentiality policies regarding the release of resident information.
Attend required in-services and staff meetings.
Complete other duties as assigned.