Concierge - Part Time

Cogir Management, USA•San Rafael, CA

About The Position

The Concierge is an important part of Cogir Senior Living’s brand and serves as the community’s first point of contact for residents, families, visitors, and guests. The role provides front desk coverage and exceptional customer service by being pleasant and helpful, and by creating a welcoming and supportive environment. The Concierge helps create positive experiences within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations. The schedule includes weekend evenings and one weekday evening.

Requirements

High school diploma or equivalent.
At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
Working knowledge of computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Answer multi-line telephone calls and direct calls and inquiries as needed.
Greet families, residents, guests, and vendors.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, including data entry, scheduling, and light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.