Concierge-Part Time

Rise Association Management Group•Houston, TX

About The Position

RISE Association Management Group is seeking a High-Rise Concierge for a luxury condominium community. The role focuses on delivering excellent customer service and creating a 5-star residential-living experience. It is fast-paced and requires strong time-management and problem-solving skills. The concierge serves residents and guests, monitors property access, supports building operations and resident requests, and performs Front Desk administrative work. The position is part-time at the 77019 location. The schedule is Sunday and Monday from 12 a.m. to 8 a.m., and Tuesday from 4 p.m. to 12 a.m. Pay is $16–$16.75 per hour. The role reports to the Lead Concierge and Regional Director.

Requirements

High school diploma or equivalency required.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple priorities effectively.
Friendly, courteous approach and ability to work with a variety of people while maintaining a professional demeanor.
Team player with a strong work ethic.
Proficiency in Microsoft Office and information systems.
Ability to lift 30–50 pounds.
Ability to work in an upright standing or sitting position for long periods.

Nice To Haves

Bachelor’s degree in Hospitality Management or Business Administration desired.
A minimum of one year of high-end/luxury hospitality or property management experience preferred.

Responsibilities

Demonstrate superior customer service and a genuine desire to serve.
Warmly greet and direct residents and guests arriving at or departing from the property.
Maintain an active presence at the Front Desk.
Monitor and announce visitors and control access to the property.
Frequently review access-control cameras and report suspicious activity according to Front Desk procedures.
Provide PowerPoint support for reports and presentations.
Engage with technology systems and help homeowners with queries.
Conduct daily building walkthroughs to ensure the community is maintained and clean.
Process incoming mail and outgoing packages; answer questions; make recommendations and arrangements for services and activities, including transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel and meeting planning, dry-cleaning delivery, and housekeeping or other community-specific services.
Maintain in-depth knowledge of nearby attractions, nightlife, and special services.
Remain familiar with community amenities and activities, and give directions to amenities and events within the property.
Follow Front Desk procedures, including reviewing and completing Daily Activity Reports and completing incident reports for management.
Respond to emergency situations.
Undertake administrative tasks related to the Front Desk.
Resolve resident and guest concerns professionally and in a timely manner.
Maintain a professional demeanor and polished appearance.
Follow safety procedures and maintain a safe work environment.
Perform other job-related duties as directed.