Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• At least 18 years of age, or 19 in Alabama.
• Successful completion of a background check, conducted and considered in accordance with applicable law.
• Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Regular, in-person attendance, including weekends, for a minimum of 40 hours per week.

Nice To Haves

• Associate degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

• Manage overall store performance to meet or exceed company standards.
• Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
• Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
• Examine, evaluate, and process loan and pawn applications and other transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and applicable local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Oversee office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train staff in keyholder duties.
• Participate in employee selection, reviews, hiring, and retention.
• Develop work schedules based on budgets, workloads, and store needs, and ensure appropriate staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance.
• Oversee the store planogram and proper display of seasonal and promotional materials.
• Perform applicable duties outside the office, including vehicle appraisals, store errands, and external marketing.
• Work efficiently in a fast-paced, changing environment, handling multiple tasks to meet individual and team performance standards.
• Complete additional tasks as directed by leadership.
• Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to an e-learning system for professional and personal development.
• Cross-brand training and opportunities across the company’s brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program offering mental health resources and life coaching for employees and family members.
• Discount Marketplace with discounts from nationwide and local retailers.
• Paid time off, starting at 12 days in the first year and increasing over time.
• Business-casual dress code that includes jeans and sneakers.
• Hourly base pay of $19.25 and eligibility for performance bonuses.