Assistant Community Manager - LAW/RIW

Cambridge Management•Lake Wales, FL

2d•Onsite

About The Position

The Assistant Community Manager works under the direct supervision of the Community Manager and assists with implementing company policies and procedures at the property. The role supports financial recordkeeping, leasing, marketing, resident relations, and property operations. The Assistant Community Manager is expected to act professionally, maintain excellent attendance and communication, and build lasting business relationships. The position assists with directing and supervising leasing, maintenance, janitorial, and housekeeping staff; maintaining knowledge of local competition; preparing reports and rental documentation; managing rent collection and records; and supporting resident renewal and retention efforts. It also includes preparing leases and resident files, handling applicant and resident matters in compliance with applicable HUD and LIHTC rules, supporting resident events, processing invoices and purchase orders, and completing reports when the Community Manager is absent. The employee must maintain awareness of Fair Housing requirements and applicable HUD and LIHTC regulations. The position requires travel to a bank and other off-site locations, and the employee must complete required training within 30 days of hire. Offers are contingent on successful completion of a background check, drug screen, and MVR check if required by the position.

Requirements

High school diploma or equivalent.
One to two years of affordable housing leasing experience.
Experience budgeting and community cost control.
Experience managing LIHTC and HUD multifamily properties.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC and HUD programs, and laws relating to property-specific guidelines and occupancy standards.
Understanding of financial statements, including budgets, financial reports, profit and loss statements, and general ledgers.
Superior customer service skills, including the ability to manage difficult customers and situations.
Professional verbal and written communication skills.
Strong adherence to ethical standards, including confidentiality and fiduciary responsibility.
Detail-oriented, able to manage conflicting priorities, and able to adjust priorities daily.
High flexibility and tolerance for change.
Working knowledge of Office 365, excellent computer skills, and industry software experience.
Ability to use tablet and mobile devices and software efficiently.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to travel to a bank and other off-site locations as required.
Valid driver's license if driving a golf cart when one is available on site.
Ability to complete all required training within 30 days of hire.
Successful completion of a background check and drug screen, and an MVR check if required by the position.

Nice To Haves

Bachelor's degree.
Certified Property Manager (CPM) qualification.
Property management certification such as ARM or CAM.
RealPage OneSite competency; this is required following specific CMI training.

Responsibilities

Assist in directing and supervising leasing, maintenance, janitorial, and housekeeping staff.
Maintain current knowledge of area competition and market surveys.
Complete or supervise accurate weekly activity reports, rental applications, and recording of rental and leasing information.
Assist the Community Manager with reporting, assigning, and recording resident requests.
Assist with implementing resident renewal and retention programs.
Collect, receive, and record rents, including collecting delinquent rents, and provide required reports.
Prepare leases, addendums, and other legal paperwork for new move-ins.
Manage and maintain tenant files throughout the lease term.
Oversee timely completion of security deposit dispositions.
Answer phones and take appropriate action or direct calls to the proper administrative functions.
Identify competing communities and document rates for apartment types, sizes, and amenities; assist with market surveys as needed.
Process applicant and resident files in compliance with Project-Based Section 8 and LIHTC rules and regulations.
Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
Contact utility companies to arrange transfer of service for tenants.
Generate and post three-day demands and other required legal notices.
Assist with evictions in compliance with court orders and directions from the lawyer and owner.
Resolve resident problems or refer unresolved issues to the Community Manager.
Assist with planning and implementing resident events and office themes.
Purchase supplies and equipment for use on leased properties.
Record rent receipts in the Yardi software system.
Process vendor invoices and purchase orders.
Complete required reports in the Community Manager's absence.
Maintain awareness of and adhere to the Fair Housing Act and applicable HUD and LIHTC regulations.
Perform other duties as requested by the supervisor.