Assistant Community Manager - Sola at Pacific Highlands Ranch

Greystar Management Services•San Diego, CA

2d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, 252-unit apartment community. The role handles accounting and bookkeeping tasks, monthly close-outs and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and the use of property management software to record and report the community’s financial activity. The position is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m., with the schedule subject to change based on business needs. It is based in San Diego, California, and is eligible for a 20% housing discount, subject to applicable terms and unit availability. The posted pay range is $27.00–$29.00 per hour. Team members work in an office environment and may frequently encounter outdoor conditions, including unpleasant or hazardous temperatures, weather, odors, or landscape. The role requires access to all interior and exterior parts of the property and amenities. Local travel may be needed for bank deposits, training, or other duties; rare or occasional travel may be required for business meetings or training.

Requirements

1–2 years of assistant community management experience is required by the position-specific requirements.
1–3 years minimum of relevant residence life and/or property management experience demonstrating community management, sales, marketing, and customer service skills.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as a team member.
Hold all licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs for completing reports and documents.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Experience with Yardi, CRM, and RealPage OPS is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquent accounts, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges to work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communication among relevant parties.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

20% housing discount for this position, subject to applicable terms and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions, based on applicable program terms.