ARIUM at Highlands Ranch- Service Supervisor

Greystar•Highlands Ranch, CO

2d•$33 - $35•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role supports residents and the property team by completing service requests, preparing vacant homes for new residents, maintaining the property, supervising service quality, and helping manage supplies, budgets, and safety compliance. The position requires work indoors and outdoors in varying weather, physical activity such as climbing, bending, carrying, and working in confined areas, and a flexible schedule that includes taking on-call responsibilities during evenings, weekends, and holidays. Local routine travel may be required. The hourly pay range is $33–$35. Additional compensation may include performance-based bonuses, depending on eligibility and role. Benefits for full-time employees include insurance coverage, paid time off, housing discounts for eligible onsite team members, a paid sabbatical after 10 years of service, a 401(k) match, paid parental leave, fertility benefit reimbursement, and other voluntary and support benefits.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and have knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for the manager.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including taking on-call duty during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders resulting from resident service requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the make-ready process for vacant apartment homes, including inspections, preparing punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting the finished work.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify quality, scope, materials, and specifications.
Maintain sufficient inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep required safety data sheets current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide responsive customer service to residents and others, answer questions, address maintenance complaints sensitively, and complete assigned work orders with efficiency and urgency.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonuses for onsite property positions.