Patient Service Representative (Highlands Ranch)

Intermountain Health • Highlands Ranch, CO

3d • $19 - $26 • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of connection between Intermountain and patients. The role reflects Intermountain’s values and builds collaborative relationships with patients and fellow caregivers to support a high level of customer and patient satisfaction. The PSR delivers a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information they provide.

The PSR communicates with patients in person, by phone, and through secure messaging; documents calls in the electronic medical record; schedules appointments and services; registers patients; collects required insurance, identification, and consent information; assists with forms and financial assistance information; and processes payments. The role also requires staying current with responsibilities, procedures, communications, and clinic or service-line updates.

This position is based at the Highlands Ranch Clinic in Highlands Ranch, Colorado, and is scheduled for 40 hours per week. The hourly pay range is $19.29–$25.61, with the actual rate depending on experience.

Requirements

• At least six months of customer service experience involving interaction with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical records (EMR) and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional service to patients by phone, in person, and through secure messaging.
• Identify and resolve patient intake and care needs to support a superior customer experience.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating required patient and guarantor demographic information, and follow patient identification procedures.
• Obtain insurance cards, identification, and signatures on required forms.
• Verify information on appropriate accounts to determine insurance coordination of benefits and, where applicable, pre-certification or prior authorization.
• Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
• Stay current on role responsibilities and updates, including reviewing communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.

Benefits

• A comprehensive benefits package with programs supporting well-being across physical, mental, and emotional health, security, connection, and engagement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed