Assistant Community Manager - Sola at Pacific Highlands Ranch

Greystar•San Diego, CA

1d•$27 - $29•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized 252-unit residential community. The role performs accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices and payables, collects rent and other payments, makes bank deposits, reconciles accounts, and records and reports community finances using property management software. The position also supports resident relations, lease enforcement, delinquency and eviction procedures, move-outs, vendor coordination, owner communications, and, as needed, leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations. The schedule is Tuesday through Saturday, 9 a.m. to 6 p.m., subject to change based on business needs. The posted pay range is $27.00–$29.00 per hour in San Diego, California.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating community management, sales, marketing, customer service, financial recordkeeping, and team coordination capabilities.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to work the Tuesday–Saturday, 9 a.m.–6 p.m. schedule, which may change depending on business needs.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field.
Yardi, CRM, and RealPage OPS experience.
One to two years of assistant community management experience.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, including entering required information and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain community manager approval; code charges; and coordinate related communications.
Follow company procedures for evictions, including notice requirements and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs, review lease and notice terms, apply applicable deposits and cancellation fees, and complete dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
As needed, support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

20% housing discount for this position, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.