Community Manager

RPM Living•Atlantic Beach, FL

4d•Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial and operational performance, promotes resident satisfaction and retention, supports leasing and revenue goals, and maintains positive relationships with property owners. The position requires strong interpersonal and resident-relations skills, effective communication, dependability, professionalism, leadership, and teamwork. This is an on-site role based primarily in an office, with occasional outdoor work and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

Strong resident-relations and interpersonal skills.
Ability to communicate effectively, take charge, lead, train, and work as a dependable, professional team player.
Ability to operate a computer, keyboard, mouse, and other office equipment.
Ability to read documents, computer screens, and data.
Ability to hear and understand verbal communications in person and over the phone or computer.
Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
Successful completion of a background check, as required by applicable local and federal state requirements.

Nice To Haves

A valid driver’s license is preferred.

Responsibilities

Lead property staff by interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies, values, and standards.
Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
Motivate associates through recognition programs, training, and team-building activities to improve morale and productivity.
Assist with budget preparation and ensure adherence to approved budgets.
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
Collaborate with the property maintenance team to ensure prompt responses to and completion of resident service requests in accordance with company standards.
Provide excellent customer service while maintaining high standards for resident service.
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

Top industry pay.
Weekly pay for associates working on site at an apartment community.
Comprehensive healthcare coverage available for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.