Senior Community Branch Manager

First Interstate BancSystem•Rapid City, SD

4d•Onsite

About The Position

The Senior Community Branch Manager oversees sustainable growth, operational excellence, and team capability, typically at branches with deposits greater than $100 million. This is a producing position focused on developing and maintaining client relationships through the full range of banking services, with emphasis on sales practices, risk management, and digital engagement. The role manages one or more branches within a market and is accountable for consistent performance, employee engagement, and operational soundness. The manager facilitates access to financial services and products—including customized lending, cash management, and investment management—by connecting clients with appropriate teams. They build and manage key client relationships, develop business through proactive outreach, oversee relationship-management documentation and referrals, and open and maintain consumer and business deposit and credit products. They also support consumer and small-business loan requests, ensure compliance and security, and contribute to community relations, volunteer activities, and financial education. The role manages branch employees in collaboration with the Community Market Leader, including staffing decisions, performance management, coaching, and development. Employees are supported in building proficiency in lending and deposit account opening. The position is based at the Rapid City, South Dakota Gateway branch. Work hours vary based on scheduling and business needs, and travel is as needed.

Requirements

High school diploma or GED.
Seven to nine years of banking industry experience, including supervisor or management experience.
Valid driver’s license.
Registered Mortgage Loan Officer under the SAFE Act within 30 days.
Ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM use, and customer adoption strategies.
Ability to solve complex operational or client challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying customer needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.

Nice To Haves

Associate’s degree.
Consumer and small-business lending origination experience.
Notary certification.

Responsibilities

Facilitate integrated delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to appropriate departments or divisions.
Manage use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
Process new consumer and small-business loan requests.
Follow bank policies, procedures, and compliance regulations; keep current on regulatory changes and complete required training.
Participate in and enforce branch security requirements.
Ensure branch operational efficiency, compliance, quality standards, and performance execution.
Model and foster First Interstate Bank’s corporate culture, vision, mission, and values.
Participate in volunteer activities and financial education, and support positive community relations in the branch market area.
Manage one or more branches within a market, supporting employee engagement and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and build team proficiency in consumer and small-business lending and deposit account opening.
Perform other duties as assigned.