Senior Community Branch Manager

First Interstate•Bozeman, MT

11d•Onsite

About The Position

The Senior Community Branch Manager oversees sustainable growth, operational excellence, and team capability, typically for a branch or branches with deposits greater than $100 million. This is a producing position that develops and maintains client relationships through the full spectrum of banking services, with an emphasis on sales practices, risk management, and digital engagement. The role manages one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness.

Requirements

High school diploma or GED.
7–9 years of banking industry experience, including supervisory or management experience.
Valid driver’s license.
Registered Mortgage Loan Officer per the SAFE Act within 30 days of starting.
Ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM use, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Ability to identify client needs and recommend appropriate financial solutions.

Nice To Haves

Associate’s degree.
Consumer and small business lending origination experience.
Notary certification.

Responsibilities

Facilitate integrated delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to the appropriate department or division.
Manage effective use of client relationship management software by recording appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Demonstrate proficiency in processing new consumer and small business loan requests.
Keep current with regulation changes, follow bank policies and procedures and compliance regulations, and complete required annual or job-specific training.
Demonstrate compliance with applicable bank regulations and apply them to assigned job responsibilities.
Participate in and enforce branch security according to First Interstate Bank’s security policy.
Ensure operational efficiency, compliance, and quality standards.
Learn, demonstrate, and foster First Interstate Bank’s corporate culture; take personal initiative and model the Bank’s vision, mission, and values.
Participate in volunteer activities and financial education.
Support positive community relations in the branch market area and coordinate with other market branches to foster One First Interstate in the community.
Manage one or more branches within a market to ensure consistent performance execution, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in close collaboration with the Community Market Leader.
Coach and develop team members, provide performance feedback, and ensure proficiency in consumer and small business lending and deposit account opening, including effective dashboard use to monitor and measure performance.
Perform other duties as assigned.