Senior Community Branch Manager

First Interstate • Rapid City, SD

5d • Onsite

About The Position

The Senior Community Branch Manager oversees sustainable growth, operational excellence, and team capability, typically for branch(es) with deposits greater than $100 million. This producing role develops and maintains client relationships using the full range of banking services, with an emphasis on sales practices, risk management, and digital engagement. The manager oversees one or more branches within a market, supporting consistent performance, employee engagement, and operational soundness. The role is located at the Gateway branch in Rapid City, South Dakota.

Requirements

• High school diploma or GED required.
• 7–9 years of banking industry experience, including supervisory or management experience, required.
• Valid driver’s license required.
• Registered Mortgage Loan Officer under the SAFE Act within 30 days required.
• Demonstrated ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
• Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be provided for qualified individuals with disabilities.

Nice To Haves

• Associate’s degree preferred.
• Consumer and small business lending origination experience preferred.
• Notary certification preferred.

Responsibilities

• Facilitate delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to appropriate departments or divisions.
• Manage the use of client relationship management software and record relevant activities, incidents, referrals, and marketing.
• Manage and grow the branch’s top client relationships, including through outbound and proactive client outreach.
• Identify and document referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
• Open and maintain consumer and business checking and savings accounts, IRAs, certificates of deposit, and consumer and small business credit cards.
• Process new consumer and small business loan requests.
• Keep current with regulation changes, follow bank policies and procedures and compliance requirements, and complete required training.
• Comply with applicable bank regulations and participate in and enforce branch security requirements.
• Ensure operational efficiency, compliance, and quality standards are met.
• Model First Interstate Bank’s culture, vision, mission, and values, and take personal initiative as a positive example for others.
• Participate in volunteer activities and financial education, and support positive community relations in the branch market area in coordination with other branches.
• Manage one or more branches within a market to ensure consistent performance execution, employee engagement, and operational soundness.
• Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
• Coach employees, provide performance feedback and development, and build team proficiency in consumer and small business lending and deposit account opening, using dashboards to monitor and measure performance.
• Perform other duties as assigned.

Benefits

• Generous paid time off in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Compensation and benefits package designed to provide employees and their families with choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED