Senior Community Branch Manager

First Interstate BancSystem•Bozeman, MT

10d•Onsite

About The Position

The Senior Community Branch Manager oversees sustainable growth, operational excellence, and team capability, typically for a branch or branches with deposits greater than $100 million. This is a producing position that develops and maintains client relationships through the full range of banking services, with an emphasis on sales practices, risk management, and digital engagement. The role manages one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness.

Requirements

High school diploma or GED required.
7–9 years of banking industry experience, including supervisory or management experience.
Valid driver’s license required.
Registered Mortgage Loan Officer per the SAFE Act within 30 days required.
Ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Ability to perform the essential duties, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
Consumer and small business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products by referring clients to appropriate departments or divisions.
Manage effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Stay current on regulatory changes, follow bank policies and procedures, comply with regulations, and complete required training.
Participate in and enforce branch security practices in accordance with the bank’s security policy.
Ensure operational efficiency, compliance, and quality standards.
Learn, demonstrate, and foster First Interstate Bank’s corporate culture and serve as a positive example aligned with the bank’s vision, mission, and values.
Participate in volunteer activities and financial education, support positive community relations, and coordinate with other branches in the market.
Perform other duties as assigned.
Manage one or more branches within a market, supporting consistent performance execution, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and build team proficiency in consumer and small business lending and deposit account opening, including effective use of performance dashboards.