Assistant Community Manager - Aventura Dunwoody

Greystar Management Services•Sandy Springs, GA

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, 240-unit garden-style community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and recording and tracking financial activity using property management software. The position also supports resident relations, lease enforcement, delinquencies, evictions, move-outs, vendor coordination, leasing and marketing, and client or owner communications. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor and helps coordinate daily operations, maintenance, and make-ready work in accordance with company policies and procedures. The role is scheduled Monday through Friday with rotating weekends. Team members work in an office and may frequently be exposed to outdoor conditions. Local travel may be required for bank deposits, training, and other work-related needs; occasional travel may be needed for business meetings or training.

Requirements

At least 1 year of relevant experience; the stated range is 1–3 years in residence life and/or property management.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to assist with apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately, completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about outstanding amounts, pursue delinquencies, and enforce leases.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures and notice requirements, including representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client or owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing available apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make local work-related trips, such as bank deposits or training, as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.