All Positions - The Jerome, Station 324, Aston Place

New Earth Residential•Columbus, OH

4d•Onsite

About The Position

The Community Manager supports and assists all aspects of community operations under the direction of the Regional Manager, District Manager, or Vice-President. The role leads the community, supervises all community associates, and helps keep the property well-maintained, properly staffed, and profitable. Responsibilities include resident and prospect relations, leasing, marketing, property inspections, team coordination, and financial performance. The Community Manager also supports the Urban Village Program by helping residents connect and participate in community events, partnerships, leadership opportunities, and placemaking activities.

Requirements

At least two years of experience as an on-site Community Manager in multifamily property management.
Strong leasing and marketing background and superior customer service skills.
Demonstrated proficiency with Outlook, Excel, Word, and the internet.
Ability to assess common-area and amenity needs, with attention to detail and dedication to community upkeep.
Ability to set priorities independently, manage time efficiently, and deliver on objectives and projects.
Adaptability in responding to unexpected issues and shifting priorities.
Excellent verbal and written communication, strong organizational abilities, and a collaborative approach with staff, residents, supervisors, corporate associates, and vendors.
Proficiency in English communication, comprehension, speaking, and reading.
Ability to perform the essential functions of the Community Manager position without accommodation.

Nice To Haves

Software experience.
Community budgeting experience.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Welcome prospects and residents with friendly, consistent customer service.
Energize and motivate the on-site team through daily check-ins and coordinate daily priorities with the Service Supervisor.
Ensure community income is accurately recorded.
Maintain an active social media presence with at least three weekly Instagram and Facebook posts, and keep Internet Listing Services updated.
Update Resman records for notices, move-ins, leases, traffic, and availability.
Inspect make-ready units and follow up with new move-ins to confirm resident satisfaction.
Lease apartments and regularly refresh market surveys and shop competitors to stay informed about market trends.
Update mileage logs and approve payroll hours for team members.
Walk the grounds with landscapers to maintain curb appeal.
Review and approve lease files for accuracy.
Respond promptly to emergencies and complete incident reports when necessary.
Conduct routine community inspections to ensure quality standards are maintained.
Manage revenue collection and delinquent accounts; recommend rent adjustments; oversee accounts receivable and payable; and support budgeting to meet financial goals.
Distribute and display the monthly Urban Village Newsletter and engage residents about upcoming events.
Promote garden boxes and beehives where applicable, and participate in the annual Impact Day community enhancement projects.
Connect with vendors and potential partners, and share relevant information with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through sign-up to become resident facilitators.