All Positions- Bigelow Chapman & Acadia

New Earth Residential•Salt Lake City, UT

9d•Onsite

About The Position

The Community Manager leads a New Earth Residential community and is responsible for managing property operations, welcoming residents, approving leases, monitoring market trends, maintaining the property, staffing the community, and supporting its financial performance. The role supports the Regional Manager, District Manager, and Vice-President and supervises community associates. The Community Manager also supports the Urban Village Program by promoting resident engagement, community events, partnerships, leadership opportunities, and sustainability initiatives where applicable. The posting lists communities at Bigelow, Chapman, and Acadia.

Requirements

At least two years of experience as an on-site Community Manager in multifamily property management.
Strong leasing and marketing background.
Superior customer service skills.
Demonstrated proficiency in Outlook, Excel, Word, and internet use.
Ability to assess common-area and amenity needs, attend to detail, and maintain the community.
Ability to independently set priorities, manage time, and deliver on objectives and projects.
Adaptability in responding to unexpected issues and shifting priorities.
Excellent verbal and written communication, organizational skills, and ability to collaborate with staff, residents, supervisors, corporate associates, and vendors.
English communication, comprehension, speaking, and reading proficiency.
Ability to perform the essential functions of the Community Manager position without accommodation, as stated in the posting.

Nice To Haves

Software experience.
Community budgeting experience.
Bilingual ability; bilingual candidates are highly encouraged to apply.

Responsibilities

Welcome prospective and current residents with friendly, consistent customer service.
Motivate the on-site team through daily check-ins and coordinate daily priorities with the Service Supervisor.
Post and accurately record community income.
Maintain an active social media presence, including at least three weekly Instagram and Facebook posts.
Keep Internet Listing Services (ILS) information updated.
Update Resman with notices, move-ins, leases, traffic, and availability.
Inspect make-ready units to ensure they are ready for new residents.
Lease apartments and follow up with new residents to check satisfaction.
Refresh market surveys and shop competitors to monitor market trends.
Update mileage logs and approve payroll hours for team members.
Inspect grounds with landscapers to maintain curb appeal.
Review and approve lease files for accuracy.
Respond to emergencies and complete incident reports when needed.
Conduct routine community inspections to maintain quality standards.
Manage revenue collection and delinquent accounts; recommend rent adjustments; oversee accounts receivable and payable; and support budgeting.
Distribute and display the monthly Urban Village Newsletter and encourage resident participation in events.
Promote garden boxes and beehives where applicable, and participate in the annual Impact Day community enhancement projects.
Build relationships with vendors and potential partners, and share relevant contact information with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through the sign-up process to become resident facilitators.