Community Manager

RPM Living • Tucson, AZ

4d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial and operational performance, promotes resident satisfaction and retention, supports leasing and revenue goals, and maintains positive relationships with property owners. The successful candidate communicates effectively and demonstrates strong resident relations and interpersonal skills, dependability, professionalism, leadership, and teamwork.

This is an on-site role, primarily in an office setting, with occasional outdoor work and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The role may involve extended periods sitting at a desk, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds. The employee must be able to read documents and computer screens, hear and understand verbal communications, and operate standard office equipment.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Dependable, professional, and a team player.
• Ability to meet the physical and operational requirements of the role, including operating a computer and other office equipment.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check as required by local, state, and federal law.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to improve morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed