Assistant Community Manager

RPM Living • Anna, TX

2d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by assisting prospects and residents, processing applications, managing leases and renewals, collecting rent, and handling eviction procedures. The role also helps promote resident satisfaction and retention, conducts market research and outreach marketing, and maintains the property's social media presence. This is an on-site position with a flexible schedule that may include weekdays, nights, and weekends as needed. The job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to perform the physical and operational requirements of the role, including sitting for extended periods, climbing stairs, reading documents and computer screens, hearing and understanding verbal communications, operating office equipment, and occasionally lifting or carrying items up to 20 pounds.
• A valid driver’s license is preferred; candidates without one will be provided a liability waiver.
• Successful completion of a background check is required for employment.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals and move-outs, send renewal notices, apply fees when necessary, and update property-management software with move-in, move-out, and renewal data.
• Manage rent collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective property social media presence to improve visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED