Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, sales, or retail.
• At least three months of supervisory, key-holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
• At least 18 years of age, or 19 in Alabama.
• Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• Ability to complete a background check, with results considered in accordance with applicable law.
• Ability to meet physical demands that frequently include remaining stationary, including standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
• Regular in-person attendance, including weekends, and a full-time schedule of at least 40 hours per week.

Nice To Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience with check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

• Offer financial services that fit customers’ needs and support customer success.
• Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
• Maintain accurate and reliable customer information in the point-of-sale system.
• Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
• Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
• Maintain store security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
• Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
• Help conduct store audits, prepare reports, and compile financial data.
• Maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
• Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities to move among the company’s brands.
• Key-holder program designed to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching for employees and family members.
• Discount Marketplace access to discounts from nationwide and local retailers.
• Paid time off, starting at 12 days in the first year and increasing over time.