Area Operations Manager

Community Concierge Services • Hyattsville, MD

10d

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to oversee people, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because services operate seven days a week. The manager regularly travels between properties and markets, and may also travel to neighboring areas. They arrange coverage for call-offs and no-shows and personally cover routes when other options are exhausted. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; staffing or service issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; maintains coverage plans; oversees nightly service execution; audits employees and service; resolves issues; supports client relationships; and manages payroll, reports, and employee documentation. They also coordinate new community launches, including staffing, equipment distribution, and resident information. This role is suited to leaders with experience supervising hourly or part-time teams and managing scheduling, attendance, coaching, and customer concerns. Prior valet trash experience is helpful but not required.

Compensation is a $75,000 annual base salary, paid biweekly, plus an annual performance-based bonus opportunity of up to $5,000, paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is available after 12 months. CCS describes opportunities for increased responsibility and advancement as the company expands. The hiring process includes an onsite work preview so candidates can see the service environment, understand the physical demands, and ask questions before accepting an offer.

Requirements

• Experience supervising hourly or part-time employees; experience with scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both field and administrative tasks.
• Evening and weekend availability; service operates seven days a week.
• Ability to commit full-time and not perform the role alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Experience supervising hourly or part-time teams in field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing for nightly service and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and ensure corrections are completed.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have necessary safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, personally covering routes when other coverage options are exhausted.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed