Dental Clinical Operations Manager

Community Health Center of the Black Hills•Rapid City, SD

11d

About The Position

Complete Health is seeking a Dental Clinical Operations Manager to provide day-to-day operational leadership for its Dental Department. Complete Health is a Federally Qualified Health Center serving diverse and underserved populations with compassionate, patient-centered care. The manager supports providers, leads dental support staff, improves workflows, ensures regulatory compliance, and helps deliver an exceptional patient experience. The role includes leading daily dental clinic operations; supervising assigned support staff; managing staffing, scheduling, onboarding, training, coaching, and performance; coordinating patient flow and clinic utilization; and improving operational workflows. The manager also oversees supplies, inventory, equipment maintenance, and other resources; ensures compliance with applicable clinical and organizational standards; and works with the Dental Director and Patient Access leadership on quality initiatives, policies, scheduling, registration, patient communication, and front desk workflows. The position responds to operational patient concerns, supports service recovery, and contributes to departmental quality improvement and goals.

Requirements

At least two years of dental industry experience.
Strong understanding of dental terminology, clinical workflows, infection control, and dental operations.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Excellent communication, organization, and problem-solving skills.

Nice To Haves

Dental assisting education, certification, or significant dental clinical experience.
Previous leadership, supervisory, or management experience within a dental practice.
Experience working in a community health center, FQHC, public health setting, or serving underserved populations.
Experience with electronic dental records and practice management systems.

Responsibilities

Lead daily dental clinic operations to support efficient patient care and providers.
Provide administrative supervision of dental assistants, dental hygienists, and other assigned support staff.
Oversee staffing, scheduling, onboarding, training, coaching, and performance management.
Coordinate patient flow, chair assignments, provider support, and clinic utilization.
Develop and improve workflows to increase efficiency and enhance the patient experience.
Ensure compliance with OSHA, CDC, infection control, sterilization, and organizational standards.
Manage dental supplies, inventory, equipment maintenance, and operational resources.
Collaborate with the Dental Director to implement quality initiatives, policies, and operational improvements.
Partner with Patient Access leadership to optimize scheduling, registration, patient communication, and front desk workflows.
Respond to operational patient concerns and assist with resolution and service recovery.
Support quality improvement efforts and departmental goals.