Dental Operations Manager

Dentistry for Children • Potomac, MD

11d

About The Position

Dentistry for Children – Potomac is seeking an experienced Operations Manager to lead daily practice operations, support team development, and help deliver an outstanding patient experience. The role oversees the practice’s business and administrative functions and implements processes that support patient satisfaction, team engagement, financial performance, and continued growth.

The Operations Manager leads front- and back-office support, develops staff, monitors practice performance, and partners with the Regional Director of Operations and Human Resources on staffing and employee matters. The role also supports compliance, safety, cross-department coordination, and maintenance of required credentials and training. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 9:00 AM–1:00 PM.

Requirements

• 3–5 years of progressive leadership and practice management experience.
• Demonstrated experience leading, mentoring, coaching, and developing team members.
• Strong communication, problem-solving, critical-thinking, and decision-making skills.
• Solid business acumen, including the ability to manage expenses and drive operational and financial results.
• Excellent organizational skills, with the ability to prioritize responsibilities, coordinate schedules, and manage competing demands.
• Ability to collaborate effectively across departments and build strong working relationships.
• Equivalent relevant work experience may be considered in place of the preferred degree.

Nice To Haves

• Bachelor’s degree in Business or a related field preferred.
• A master’s degree is a plus.
• Healthcare management, dental practice management, or customer service leadership experience preferred.

Responsibilities

• Oversee practice operations, administrative functions, and front- and back-office support to ensure efficient workflows and an excellent patient experience.
• Lead, mentor, coach, and develop staff while fostering a positive, collaborative office culture.
• Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve established goals.
• Partner with the Regional Director of Operations and Human Resources on recruiting, hiring, onboarding, training, and employee performance management.
• Promote patient satisfaction, improve access to care, and implement action plans to meet or exceed patient experience goals.
• Conduct regular staff meetings, address employee concerns, manage conflict, and encourage accountability and teamwork.
• Ensure adherence to company policies, applicable state and federal regulations, workplace safety standards, and required training.
• Collaborate with Human Resources, Marketing, Finance, and other teams to support practice goals, documentation, and revenue cycle activities.
• Ensure required licenses and certifications remain current and complete mandatory company training within established deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager