Account Manager - Commercial Lines
Hilb Group • Middletown, RI14d • Onsite
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Account Manager - Commercial Lines
Hilb Group•Middletown, RI
•Onsite
About The Position
The Hilb Group is seeking a motivated and ambitious Commercial Lines Account Manager to support client relationships and account growth. The position is based at the agency's Middletown, Rhode Island office and is in-office. The ideal candidate is motivated to succeed, well organized, able to prioritize, and works well with a team. The role focuses on serving as a liaison between clients and internal teams, delivering ongoing service, resolving issues, and identifying opportunities to support client objectives and company revenue goals.
Requirements
- Minimum high school degree.
- Must be licensed or willing to obtain a license.
- Must be able to multitask while maintaining accuracy.
- Must be detail-oriented; accuracy is critical in this position.
- Must have strong time management skills and be able to prioritize and meet deadlines.
- Must be able to work in a fast-paced environment.
Nice To Haves
- Experience with AMS360.
Responsibilities
- Serve as the primary liaison between clients and internal teams.
- Build and maintain long-term, trusted relationships with key stakeholders.
- Conduct regular account reviews to assess performance, needs, and opportunities.
- Develop and execute account plans to meet client objectives and company revenue goals.
- Identify upselling and cross-selling opportunities while maintaining compliance with healthcare regulations.
- Coordinate onboarding, implementations, and ongoing service delivery.
- Resolve client issues in a timely and professional manner.
- Ensure service levels and performance metrics are met or exceeded.
- Monitor contract utilization, renewals, and expansions.
Benefits
- Company-paid life insurance.
- Long-term and short-term disability.
- Medical, dental, and vision plans.
- FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
- Generous PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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