Commercial HVAC Service Account Manager - Northern New England

Carrier•Canton, MA

4d•$79,000 - $158,000•Onsite

About The Position

Carrier Global Corporation is a global provider of intelligent climate and energy solutions. The Commercial HVAC Service Account Manager will grow Carrier Commercial Service by identifying, developing, and advancing opportunities in service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role is intended for a customer-focused sales professional with knowledge of commercial HVAC equipment and systems who can connect technical needs to measurable business outcomes. The account manager will build trusted-advisor relationships with customers, helping them optimize building-asset performance, reliability, sustainability, and lifecycle value. Carrier’s services and solutions should support customers’ capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk. The position is predominantly field-based with customers in Northern New England, supporting customers and growth in Northern New England, New Hampshire, and Maine. Carrier offers sales training, lead-generation support, a company car program, global OEM resources, and career development paths. Annual salary is $79,000–$158,000, with possible short-term cash incentives subject to plan requirements.

Requirements

High school diploma or GED.
At least 3 years of experience in commercial HVAC sales, industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift or carry 20 pounds, climb ladders or stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.
Strong knowledge of commercial HVAC equipment and systems.
Effective presentation and communication skills.
Ability to develop customer relationships, identify customer needs and buying stages, prioritize opportunities, and negotiate service-agreement renewals.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customers’ business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients.
Present at customer seminars to generate high-value opportunities and develop customer relationships.
Track sales activities, prioritize high-impact leads, and manage the opportunity pipeline accurately in the CRM to meet annual targets.
Assess customer buying stages, prepare tailored proposals, secure timely bookings, and negotiate service-agreement renewals.
Sell Carrier’s commercial HVAC service portfolio, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans where needed.
Promote Carrier’s value proposition by connecting customer objectives and needs to Carrier solutions.
Attract new customers and build share with existing customers.
Identify service-agreement opportunities among existing customers and prospects, and identify or respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions and sustain customer relationships.
Communicate the value of Carrier offerings and how they address customer needs.
Respond to customer requirements and secure bookings or orders in a timely manner.
Consistently achieve sales metrics and annual targets.

Benefits

Lucrative commission plan with unlimited potential.
Company car program, including monthly stipend and mileage reimbursement or a company vehicle.
Technical sales training programs.
Lead-generation programs focused on identifying and supporting customer engagements and expanded selling opportunities.
Medical, dental, and vision coverage; wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Possible short-term cash incentives, subject to plan requirements.
Career development paths into leadership or other business areas.
Experienced local team supported by a global OEM.