Manager, Account Manager, Commercial

Ramp•New York, NY

14d•$230,000 - $305,000

About The Position

As a Manager on Ramp’s Commercial Account Management team, you will lead Account Managers who serve as dedicated partners to some of Ramp’s fastest-growing customers. The team drives revenue through expansion, renewal, and retention across a high-volume customer portfolio while delivering a white-glove, trusted-advisor experience. You will coach the team to identify and close multi-product expansion opportunities and help refine a proven account management motion as the segment grows.

Requirements

At least 6 years of customer-facing or direct sales experience, including at least 2 years in a people management role.
Proven ability to lead high-performing teams in a high-velocity sales environment.
Experience with CRM tools, preferably Salesforce, and the ability to build and maintain team-level reporting and dashboards.
Background in outbound prospecting and product demonstrations, with hands-on experience using sales tools and processes.
Consultative sales mindset, strong analytical skills, and ability to coach others to engage strategically with business challenges.
Comfort engaging with and enabling a team to sell to C-level executives, finance teams, and key decision makers.
Consistent record of meeting or exceeding team-level sales targets, with strong team distribution in a fast-paced, metrics-driven environment.
Strong operational rigor and a data-driven approach to tracking team performance and identifying coaching opportunities.
Excellent verbal and written communication skills and ability to represent the team internally and externally.
Strong organizational and project management skills, including the ability to manage competing priorities across a growing team.
Entrepreneurial, self-starting approach and ability to thrive in ambiguous, fast-moving environments and build processes where little exists.

Nice To Haves

Experience with financial services sales.
Experience at a high-growth startup.

Responsibilities

Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio.
Own team-level pipeline, forecasting, and revenue targets, establishing accountability through clear metrics and performance frameworks.
Develop and execute scalable upsell and cross-sell strategies and maintain a robust, healthy expansion pipeline.
Build understanding of Ramp customer personas and establish a consultative, trusted-advisor approach across the team.
Equip the team with sales methodologies to uncover customer needs and pain points.
Track changes in Ramp’s products and go-to-market motion and translate them into the team’s sales approach, priorities, and customer communications.
Synthesize customer feedback from the team to inform the product roadmap and customer communication strategy.
Partner with Sales, Marketing, Product, and Operations to improve efficiency and advocate for customers.
Hire and onboard talent as the team scales.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial coverage for dependents.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA up to $10,000 per year.
United States: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.