Relationship Manager, Commercial OR Sr. Relationship Manager, Commercial
About The Position
Serves as the Relationship Manager and Financial Advisor to commercial clients, introducing a full range of core banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. The role focuses on acquiring new relationships and managing and growing existing ones. Bankers are expected to demonstrate strong risk management acumen across credit, operational, and compliance risks, serving as a first line of defense while adhering to KeyBank's profitability standards and moderate risk profile. This position may be filled at the Relationship Manager or Senior Relationship Manager level based on the selected individual's skills and experience. The role is based at 175 S 3rd Street in Columbus, Ohio. Key prioritizes in-office presence while providing flexible options when work can be performed effectively in a mobile environment. Occasional travel, including overnight stays, may be required.
Requirements
- For the Relationship Manager level: at least 5 years of established business development skills.
- For the Relationship Manager level: extensive knowledge of bank products.
- For the Relationship Manager level: proven outstanding credit skills, analytical skills, and financial acumen.
- For the Senior Relationship Manager level: at least 7 years of commercial bank direct lending or related experience, with a focus on business development and relationship management.
- For the Senior Relationship Manager level: at least 1 year of formal commercial credit training and experience from a bank or financial institution.
- Ability to build client trust through a client-centric approach.
- Ability to apply long-term, innovative strategic thinking to client problem solving and decision making.
- Expertise within a defined industry or geography and product set.
- Focus on creating and driving revenue growth and generating results.
- Ability to demonstrate an enterprise-wide perspective.
- Ability to use structured sales methodologies while remaining attentive to the client and environment.
- Understanding of Key's risk culture and ability to manage risk/reward trade-offs.
- Ability to communicate face to face and by phone with teammates and clients.
- Ability to use a PC or laptop frequently.
- May need to drive to multiple locations in a single day; a valid driver's license and ability to operate a motor vehicle are required.
Nice To Haves
- Bachelor's degree or equivalent experience in accounting, finance, or a related field.
Responsibilities
- Serve as a trusted financial advisor and business partner to clients, acting as the Commercial Banking client expert and primary contact for most client-related matters.
- Drive focused growth and business development by developing a clear understanding of clients' and prospects' businesses and industries and analyzing relevant data.
- Educate clients about Key's capabilities and expertise in product areas such as cash management, derivatives, and equipment finance.
- Maintain an active prospecting effort, including identifying, qualifying, and calling prospects, and develop a Center of Influence referral network.
- Assemble cross-functional teams to respond to customer requests, bring in subject-matter experts when appropriate, and identify cross-sell opportunities.
- Continuously improve functional, technical sales, and credit expertise and share that knowledge with team members.
- Partner effectively with Credit Officers as the first-level sponsor for credit decisions.
- Lead and participate in credit processes and take ultimate accountability for portfolio activities and issues, including asset quality, underwriting, structuring, and portfolio management.
- Direct preparation of Asset Quality Reports and new Risk Rating models to ensure accurate risk assessment of the assigned portfolio.
- Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
- Comply with all KeyBank policies and procedures.
Benefits
- Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Benefits are available; the posting refers applicants to a separate benefits list.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
