Account Manager - Commercial Lines

Hilb Group • Middletown, RI

14d • Onsite

About The Position

The Hilb Group is seeking a motivated and ambitious Commercial Lines Account Manager to support client relationships and account growth. The position is based at the agency's Middletown, Rhode Island office and is in-office. The ideal candidate is motivated to succeed, well organized, able to prioritize, and works well with a team. The role focuses on serving as a liaison between clients and internal teams, delivering ongoing service, resolving issues, and identifying opportunities to support client objectives and company revenue goals.

Requirements

• Minimum high school degree.
• Must be licensed or willing to obtain a license.
• Must be able to multitask while maintaining accuracy.
• Must be detail-oriented; accuracy is critical in this position.
• Must have strong time management skills and be able to prioritize and meet deadlines.
• Must be able to work in a fast-paced environment.

Nice To Haves

• Experience with AMS360.

Responsibilities

• Serve as the primary liaison between clients and internal teams.
• Build and maintain long-term, trusted relationships with key stakeholders.
• Conduct regular account reviews to assess performance, needs, and opportunities.
• Develop and execute account plans to meet client objectives and company revenue goals.
• Identify upselling and cross-selling opportunities while maintaining compliance with healthcare regulations.
• Coordinate onboarding, implementations, and ongoing service delivery.
• Resolve client issues in a timely and professional manner.
• Ensure service levels and performance metrics are met or exceeded.
• Monitor contract utilization, renewals, and expansions.

Benefits

• Company-paid life insurance.
• Long-term and short-term disability.
• Medical, dental, and vision plans.
• FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED