Manager, Commercial Intelligence

Universal Orlando•Orlando, FL

13d

About The Position

This position supports Universal Destinations & Experiences’ strategic direction by managing the day-to-day acquisition and use of commercial market intelligence. The role analyzes data to assess future demand and market health across the company’s global theme park portfolio and supports recurring reporting and ad-hoc requests. It also advises senior leadership on macroeconomic and competitive developments and their potential impact on business areas. The Manager oversees relationships with intelligence vendors, coordinates contract renewals and new agreements with sourcing, legal, and finance partners, and identifies and acquires new intelligence partnerships. The role works with Consumer Insights and cross-functional teams to assess consumer and business trends, develop strategic recommendations, and ensure teams are aligned on mid- and long-term strategies. It independently manages project plans and timelines and informally mentors other Team Members.

Requirements

Exceptional creative problem-solving and critical-thinking skills.
Superior analytical capabilities and mindset.
Comfort with uncertainty and nuance.
Experience communicating complex results clearly and persuasively to senior leadership.
Strong project management skills and the ability to balance multiple priorities.
Advanced proficiency in Excel.
Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, Mathematics, Psychology, Political Science, Sociology, Statistics, or a related quantitative discipline.
At least 5 years of experience in commercial intelligence or supporting comparable analytical projects, or an equivalent combination of education and experience.
Consistent attendance is a job requirement.

Nice To Haves

Statistical or modeling expertise using Python, R, SAS, or similar tools.
Master’s degree.

Responsibilities

Develop knowledge of the business, strategy, and performance of the Universal portfolio to advance market and business intelligence and inform strategic decision-making.
Use quantitative, statistical, and/or data science techniques in ad-hoc analysis.
Lead and own recurring reporting that provides forward-looking guidance on tourist markets and competitive environments where Universal operates.
Advise senior leadership on macroeconomic and competitive developments and their impact on specific business areas.
Manage intelligence vendor relationships, including day-to-day communications with vendor representatives.
Coordinate renewals of existing intelligence contracts and the development of new contracts with sourcing, legal, and finance partners.
Research and identify new intelligence partners that may further business goals and objectives, and own the acquisition process.
Analyze past trends and work with Consumer Insights to predict future consumers, guests, and business opportunities.
Translate complex business questions into strategic assessments and craft recommendations to advance organizational goals.
Translate data into insights and clearly convey the meaning of results to partners and leadership.
Communicate information and recommendations to clients and senior leadership through persuasive narratives.
Collaborate with Finance, Creative, Marketing & Sales, and other teams to assess the business holistically and align on mid- and long-term strategies.
Manage project timelines and plans independently.
Informally mentor other Team Members.
Follow established Universal Orlando Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.