Manager, Commercial Intelligence

Universal Orlando•Orlando, FL

12d

About The Position

This position supports Universal Destinations & Experiences’ strategic direction by managing and acquiring commercial market intelligence. The role analyzes data to assess future demand and market health across the global theme park portfolio, and supports recurring reporting and ad-hoc requests. The Manager develops knowledge of the business, strategy, and performance of the Universal portfolio; uses advanced analytical techniques; and provides forward-looking guidance on tourist markets and competitive environments. The position also manages intelligence vendor relationships and contracts, analyzes trends and opportunities, translates complex questions and data into strategic recommendations, and collaborates across the organization to support mid- and long-term strategies. The role independently manages project timelines and plans and informally mentors other Team Members. It also includes following established Universal Orlando Environmental, Health & Safety policies, procedures, training, and participation activities, as well as performing other duties as assigned.

Requirements

Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, Mathematics, Psychology, Political Science, Sociology, Statistics, or a related quantitative discipline.
At least 5 years of experience in commercial intelligence or supporting comparable analytical projects, or an equivalent combination of education and experience.
Exceptional creative problem-solving and critical-thinking skills.
Superior analytical capabilities and mindset.
Comfort working with uncertainty and nuance.
Experience communicating complex results clearly and persuasively to senior leadership.
Strong project management skills and ability to balance multiple priorities.
Advanced proficiency in Excel.
Consistent attendance is required.
Ability to perform each essential duty satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Master’s degree.
Statistical or modeling expertise, such as Python, R, or SAS.

Responsibilities

Develop knowledge of the Universal portfolio’s business, strategy, and performance to advance market and business intelligence and inform strategic decisions.
Use quantitative, statistical, and/or data science techniques in ad-hoc analysis.
Lead and own recurring reporting that provides forward-looking guidance on tourist markets and competitive environments where Universal operates.
Advise senior leadership on macroeconomic and competitive developments and their impact on specific business areas.
Manage intelligence vendor partners and communicate with vendor representatives day to day.
Coordinate renewals of existing intelligence contracts and development of new contracts with sourcing, legal, and finance partners.
Research and identify intelligence partners that may further business goals and objectives, and own the acquisition process.
Analyze past trends and work with Consumer Insights to predict future consumer, guest, and business opportunities.
Translate complex business questions into strategic assessments and craft recommendations to advance organizational goals.
Translate data into insights and clearly communicate the meaning of results to partners and leadership.
Communicate information and recommendations to clients and senior leadership through persuasive narratives.
Collaborate with Finance, Creative, Marketing & Sales, and other teams to take a holistic view of the business and support shared mid- and long-term strategies.
Independently manage project timelines and plans.
Informally mentor other Team Members and contribute to improving the team’s work.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.