Manager, Commercial Intelligence

Universal Orlando•Orlando, FL

12d

About The Position

This position supports Universal Destinations & Experiences’ strategic direction by managing and acquiring commercial market intelligence. The role analyzes data to assess future demand and market health across the global theme park portfolio and supports recurring reporting and ad-hoc requests. The Manager develops business and portfolio knowledge, applies advanced analytical techniques, leads forward-looking reporting, and advises senior leadership on macroeconomic and competitive developments. The role also manages intelligence vendor relationships and contracts, analyzes strategic initiatives, translates data into clear recommendations, and collaborates across business functions. It includes managing project timelines and informally mentoring other Team Members. The position also requires following established environmental, health, and safety policies and procedures and performing other assigned duties.

Requirements

Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, Mathematics, Psychology, Political Science, Sociology, Statistics, or a related quantitative discipline.
At least 5 years of experience in commercial intelligence or supporting comparable analytical projects, or an equivalent combination of education and experience.
Exceptional creative problem-solving and critical-thinking skills.
Superior analytical capabilities and mindset.
Comfort with uncertainty and nuance.
Experience communicating complex results clearly and persuasively to senior leadership.
Strong project management skills and ability to balance multiple priorities.
Advanced proficiency in Excel.
Consistent attendance.

Nice To Haves

Master’s degree.
Statistical or modeling expertise using Python, R, SAS, or similar tools.

Responsibilities

Develop knowledge of the overall business, strategy, and performance of the Universal portfolio to advance market and business intelligence and inform strategic decision-making.
Use quantitative, statistical, and/or data science techniques in ad-hoc analysis.
Lead and own recurring reporting that provides forward-looking guidance on tourist markets and competitive environments where Universal operates.
Advise senior leadership on macroeconomic and competitive developments and their impact on specific business areas.
Manage a network of intelligence vendor partners, including day-to-day communication with vendor representatives.
Coordinate renewals of existing intelligence contracts and develop new contracts with partners in sourcing, legal, and finance.
Research and identify intelligence partners that may further business goals and objectives, and own the acquisition process.
Analyze past trends and work with Consumer Insights to predict future consumers, guests, and business opportunities.
Translate complex business questions into strategic assessments and craft recommendations that further organizational goals.
Translate data into insights and clearly convey their meaning to partners and leadership.
Communicate information and recommendations to clients and senior leadership through clear, persuasive narratives.
Collaborate with Finance, Creative, Marketing & Sales, and other teams to take a holistic view of the business and support shared mid- and long-term strategies.
Independently manage project timelines and plans.
Informally mentor other Team Members and contribute to improving the team’s work.
Follow established Universal Orlando environmental, health, and safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.