Commercial Manager Jobs

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About The Position

The Senior Manager leads multiple teams responsible for managing credit and operational risk throughout the commercial card and payment product lifecycle. The role develops departmental plans, establishes priorities, allocates resources, and maintains risk management practices aligned with business objectives, regulatory requirements, and the bank’s risk appetite. It partners with business, Credit, Compliance, Operations, Collections, Legal, and other risk functions to resolve complex issues, strengthen controls, and influence decisions affecting portfolio performance. The position oversees commercial-client creditworthiness evaluations, credit-limit and exposure management, portfolio monitoring, regulatory controls, early-intervention and collection strategies, and issue remediation. It also supports audit and regulatory examinations and performs other duties as assigned. The role is office-based; specific work arrangements will be provided by the hiring team, and certain positions outside the branch network may be eligible for flexible arrangements. The annual base compensation range is $125,000–$255,000, with eligibility to participate in an applicable incentive compensation plan.

Requirements

  • Bachelor’s degree.
  • 10 years of relevant experience in commercial credit, commercial cards, commercial payments, financial services risk management, portfolio management, or a related field.

Nice To Haves

  • Experience evaluating commercial credit risk using financial statement analysis, commercial bureau information, payment performance, and related credit data.
  • Experience managing credit exposure, portfolio performance, operational controls, issue remediation, or regulatory and audit activities.
  • Knowledge of commercial card and payment products, commercial credit practices, risk appetite, and applicable regulatory requirements.
  • Ability to develop departmental plans, allocate resources, lead through complex issues, and influence senior business and risk stakeholders.
  • Strong leadership, judgment, communication, negotiation, and decision-making skills.
  • Experience leading credit or product risk management for corporate card, purchasing card, virtual card, integrated payables, merchant, or other commercial payment products.
  • Experience managing risk across corporate, middle-market, and small-to-medium enterprise portfolios.
  • Experience partnering with second-line Compliance, Credit Risk, Operational Risk, Legal, Audit, Collections, and regulatory-examination teams.
  • Experience developing portfolio monitoring, early-warning, credit-line management, collection, or risk-control frameworks.
  • Advanced degree or relevant professional certification in finance, accounting, credit, risk management, or a related discipline.

Responsibilities

  • Lead multiple related teams responsible for commercial credit card and payment product risk management; set priorities, allocate resources, and establish performance expectations aligned with business objectives and departmental plans.
  • Oversee creditworthiness evaluations for existing corporate, middle-market, and small-to-medium enterprise clients, including financial statement analysis, commercial bureau information, and guarantor or parent-company risk assessments.
  • Establish and maintain practices for setting, monitoring, and adjusting credit limits, temporary credit increases, exposure thresholds, and spend controls in line with the bank’s risk appetite and credit authority.
  • Direct portfolio monitoring, including review of delinquency trends, utilization, payment behavior, industry concentrations, emerging risks, and other indicators affecting portfolio performance.
  • Translate applicable commercial card, billing, disclosure, consumer protection, and data-use requirements into operational controls in partnership with Compliance and other risk functions.
  • Oversee early-intervention and collection strategies for emerging credit concerns, including communications with client treasury or expense-management contacts and decisions on account restrictions, freezes, exposure reductions, or restructurings.
  • Identify and resolve complex credit, operational, and organizational problems by coordinating departmental resources and influencing business and risk leaders.
  • Lead issue remediation and examination-readiness activities, including control-gap assessments, corrective-action planning, progress monitoring, audit and regulatory-examination support, and sustainable resolution of identified issues.
  • Perform other duties as assigned.

Benefits

  • Health insurance coverage
  • Wellness program
  • Life and disability insurance
  • Retirement savings plan
  • Paid leave programs
  • Paid holidays
  • Paid time off (PTO)
  • Eligibility to participate in an applicable incentive compensation plan

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