Commercial Roofing Service Manager

TeamCraft Roofing • Dallas, TX

2d • $90,000 - $125,000

About The Position

TeamCraft Roofing is an independent, family-owned and operated commercial roofing company incorporated in 1996, with more than 28 locations across 13 states. The Service Manager leads a local branch operation, develops field employees and promotes the company’s values of safety, honesty, teamwork, and quality. The role involves selling work, growing branch operations, maintaining a positive customer base, and managing service jobs from receipt of the purchase order through completion and billing. Duties include estimating, project management, scheduling, paperwork, customer and employee communication, and adherence to OSHA and company safety requirements. Approximately 60% statewide travel is required.

The manager oversees a call center and crews of roofers, foremen, helpers, and laborers. They are expected to lead an operation targeting at least 10 roof technicians, meet a target of at least 20% net income, meet company quality-control standards, establish quarterly-reviewed employee career paths, and maintain a legal, drug-free workplace. The position includes regular jobsite visits, safety and quality oversight, customer development, hiring and training, and extensive administrative and reporting responsibilities.

The role is based in a construction and roofing environment, with outdoor work in all weather conditions and exposure to noise, fumes, airborne particles, dust, dirt, smoke, gases, grease, oils, solvents, hot products, and potentially hazardous roofs and structures. The position also involves lifting, carrying, pushing and pulling materials, climbing ladders and scaffolding, and handling roofing tools and equipment.

The position is full-time and offers a competitive base salary of $90,000–$125,000, negotiable based on experience and skills, plus a structured bonus plan following a 90-day performance evaluation. All offers are made on a 90-day trial basis, with a performance evaluation at the end of that period. Company-provided support includes web-based training, career-development training opportunities, access to the estimating department, and support from a full-time safety department.

Requirements

• High school diploma or GED and at least five years of experience in a commercial roofing environment.
• Considerable knowledge of commercial roofing systems, materials, and installation methods.
• Knowledge of state and local building codes, including the Uniform Building Code and electrical and plumbing codes.
• Some knowledge of construction site development and commercial construction, demolition, and remodeling procedures.
• Experience identifying roof types and estimating materials, labor hours, and replacement costs for commercial roofing projects.
• Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications, and standards.
• Experience determining roofing product acceptability and developing warranties.
• Experience developing and monitoring construction and contract documents.
• Valid driver's license.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English, and to write routine reports and correspondence.
• Ability to perform arithmetic using whole numbers, fractions, and decimals and calculate rates and ratios.
• Strong communication skills and comfort fielding daily questions from clients, employees, and company leadership.
• Working knowledge of how roofing systems function and fit together.
• Strong organizational skills, including an effective personal filing and storage system.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret mathematical or diagram-based instructions, and work with abstract and concrete variables.
• Ability to work outdoors in all weather conditions and climb ladders or work on potentially hazardous roofs and structures.
• Ability to frequently lift and carry 15 to 50 pounds; occasionally twist, reach, bend, stoop, and squat; and push or pull up to 150 pounds.
• Ability to load trailers, move equipment and materials, tilt and stack materials, and lift materials or equipment above head height.
• Ability to repeatedly mount and dismount lifts, trucks, or tractors throughout the day.
• Ability to climb ladders up to 40 feet or scaffolding and maintain or regain balance in unstable positions.
• Ability to work with roofing tools and equipment and follow safety practices for ladders and roofs.
• Ability to work in noisy environments and around fumes, dust, dirt, smoke, gases, grease, oils, solvents, hot products, and other potentially dangerous materials or situations; use personal protective equipment and extensive safety precautions as required.
• Manual dexterity to complete projects in a craftsman-like manner.

Responsibilities

• Lead the local branch operation, develop field employees, and promote the company’s core values.
• Sell work, grow operations, and build and maintain a positive customer base and customer experience.
• Manage service jobs from purchase order through completion and billing, including estimating, project management, scheduling, paperwork, and communication.
• Adhere to company roofing safety policies, OSHA requirements, and TeamCraft safety expectations; provide employees with necessary safety items and direction.
• Develop advance safety plans for jobsites, conduct safety inspections during jobsite visits, and visit jobsites weekly to assess safety, quality, and efficiency.
• Lead the branch toward a target minimum of 10 roof technicians and a minimum 20% net income; meet company quality-control standards.
• Establish career paths for branch employees and review them quarterly; hire, train, orient, and evaluate employees.
• Evaluate low-slope and steep-slope roofing systems, diagnose roof problems, and provide solutions.
• Read drawings and specifications; estimate work, complete take-offs, and perform job-cost analysis.
• Maintain the dispatch board in the field management system and ensure work orders are closed within 30 days of dispatch.
• Hold weekly team meetings, review information with crews, scrub and submit timesheets, and conduct and submit Toolbox Talks.
• Review and correct work orders, including adding photos, materials, and written descriptions; complete daily reports for 500-series jobs and inspections using phone and laptop.
• Set up properties and outlines in the field management system, excluding billing notes.
• Prepare thorough scopes of work, accurate estimates, written proposals and Master Service Agreements, and change orders with updated scopes and estimates or proposals.
• Communicate professionally by email and respond promptly to emails, texts, and calls.
• Set up jobs promptly upon receipt of purchase orders; prepare schedules, order materials, confirm labor assignments, and arrange accommodations and equipment as needed.
• Track job progress through Manning Reports and in-progress billing in Acumatica.
• Submit required weekly deliverables on schedule, including timekeeping, Toolbox Talks, the Red/Green or Wednesday Job Calls Report, and the Weekend On-Call/Weekly Activities Link; attend and prepare for the weekly jobs conference call.
• Complete, deliver, and maintain accurate Material Transfer Orders.
• Complete Pre-Installation Notices for warranty jobs and maintain working knowledge of proposed warranty types.
• Organize company credit-card receipts and complete monthly bank and credit-card reports before the 10th of each month.
• Inspect every company service vehicle before the 10th of each month.
• Meet with local clients and vendors, engage customers, identify their needs, and propose solutions to grow the office.
• Develop jobsite plans covering safety, loading and unloading the roof, dumpster placement, and related logistics.
• Comply with weekly reporting requirements and refrain from unapproved side work.
• Maintain a legal, drug-free workplace; bring unsafe conditions to management’s attention, correct hazards, train associates in safe practices, investigate accidents and potential hazards, and participate in housekeeping and safety programs.

Benefits

• Structured bonus salary plan after a 90-day performance evaluation.
• Medical, vision, and dental insurance.
• Company vehicle and gas card.
• Company laptop and smartphone.
• Paid vacation, sick leave, and holidays.
• 401(k).
• Optional life insurance.
• Interactive web-based training and other career-advancement training opportunities.
• Open access to the estimating department.
• Support and necessary training from a full-time safety department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED