Commercial Insurance Account Manager - Entertainment

EPIC Brokers • Nashville, TN

11d • Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking a Commercial Insurance Account Manager for its Nashville, Tennessee team, which works across commercial insurance lines and specializes in supporting entertainment industry clients. The role participates in producing new and renewal business and provides a high level of service to new and existing clients. The position is hybrid. Entertainment industry experience is preferred but not required.

The account manager handles assigned new and renewal business, manages day-to-day account responsibilities, develops insurance programs to address client risk and coverage needs, and helps maintain and strengthen relationships with clients, prospects, insurance buyers, and company contacts. The role also provides day-to-day direction and coaching to account support staff, contributes to marketing strategies, and uses company systems and technology to provide effective service.

EPIC offers paid time off and holidays, leave options, a referral bonus program, employee recognition programs, professional development opportunities, and a range of insurance and other benefits. Compensation is based on factors including experience, skills, training, certifications, education, internal equity, and market data. The role may also be eligible for bonuses and a comprehensive benefits package.

Requirements

• At least 5 years of commercial insurance account management experience or experience in a similar role.
• Current property and casualty (P&C) license.
• Strong professional written and verbal communication skills.
• High attention to detail and ability to learn software systems quickly.
• Ability to adapt to changing priorities and deadlines, solve problems, and develop solutions to client questions.
• Ability to maintain visual attention and mental concentration for significant periods.
• Ability to solve complex problems and deal with varied situations where some standardization exists.
• Ability to read, analyze, and interpret insurance data.
• Ability to understand, interpret, and implement procedures.

Nice To Haves

• Bachelor’s degree preferred.
• Entertainment industry experience is preferred but not required.

Responsibilities

• Handle assigned renewal and new business from the production team, call-ins, client referrals, and expanded networks and business relationships.
• Maintain and strengthen relationships with prospect and client decision makers, insurance buyers, and company contacts.
• Manage day-to-day account responsibilities and complete the renewal process for existing accounts.
• Resolve client problems and respond to client questions.
• Monitor clients’ insurance programs for possible changes.
• Facilitate resolution of claims and coordinate delivery of value-added services.
• Complete administrative account management duties, including applications, billing, collection problem resolution, carrier correspondence, customer status reports, and audit coordination and follow-up.
• Attend sales meetings, review production reports, and support internal staff requests for information.
• Determine risk management and client coverage needs and develop effective insurance programs for new and renewal accounts.
• Coach, direct, and provide day-to-day supervision to account support staff.
• Develop proposals and make presentations to close new accounts and renew existing accounts.
• Provide input and support to develop and execute a marketing strategy.
• Follow established company systems, guidelines, processes, procedures, and practices for new business and renewals.
• Manage entertainment and new business development expenses prudently.
• Apply enabling technology in accordance with company policies, procedures, and practices to deliver services efficiently and effectively.
• Perform other duties and special projects as assigned.

Benefits

• Generous paid time off, including managed PTO for salaried/exempt employees and 22 starting PTO days for hourly/non-exempt employees.
• 12 company-observed paid holidays and 4 early-close days.
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• $1,500 employee referral bonus for each hired referral.
• Employee recognition awards and programs.
• Mentorship Program, Tuition Reimbursement Program, and Leadership Development.
• Pet insurance, identity theft and fraud protection coverage, legal planning, family planning, and menopause and midlife support.
• 401(k) matching.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Wellness and employee assistance programs.
• The role may be eligible for bonuses and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed