Commercial Insurance Account Manager

Denis Development•Hamilton Township, NJ

7d•$65,000 - $95,000•Hybrid

About The Position

Rue Insurance’s Account Managers act as trusted advisors, serving as liaisons between clients and insurance carriers to communicate information, explain coverage, and ensure work is completed accurately and on time. Commercial Lines Account Managers provide client service and advisory support to new and existing clients in a book of business with accounts above $25,000 in premium. They are responsible for maintaining Rue Insurance’s service standards and building client relationships that support new business and retention goals. The position reports to the Commercial Lines Manager and is in the Commercial Lines department. It is a full-time, salaried, non-exempt role, with a salary of $65,000–$95,000 plus an opportunity for a bonus based on company and individual performance. The Account Manager oversees routine servicing and renewals, handles client requests and coverage questions, coordinates remarketing with Rue’s Marketing Department, and looks for opportunities to educate clients and recommend coverage. The role also involves maintaining agency records and following established processes, accompanying producers on client visits when requested, participating in meetings and educational programs, and completing other assigned work. After 90 days, flexible work and hybrid in-office/remote schedules are available. Rue Insurance is an independent insurance brokerage established in 1917 that offers insurance solutions in New Jersey and Pennsylvania and is licensed in most U.S. states. The company describes its culture as diverse and notes that its employees have an average tenure of more than a decade. Rue Insurance is an equal opportunity employer and prohibits discrimination and harassment as described in its policy.

Requirements

Valid New Jersey Property and Casualty Insurance licenses.
At least 3 years of commercial lines account management experience.
Excellent written, verbal, and interpersonal communication skills.
Excellent organizational skills and strong attention to detail.
Strong analytical and critical-thinking skills.
Excellent customer-service mindset and skills.
Ability to multitask and complete work with a sense of urgency.
Team player with a positive attitude.
Knowledge of insurance company rating systems.
Proficiency with Microsoft Office.
Experience with agency management software.

Nice To Haves

Bachelor’s degree.
Experience using Applied Systems Epic.
Active Certified Insurance Service Representative (CISR) designation.
Active Certified Insurance Counselor (CIC) designation.

Responsibilities

Manage servicing responsibilities for a book of business, including renewals, policy-change requests, proofs of insurance, contract and insurance-requirement reviews, and assistance with onboarding new clients.
Process coverage renewals promptly, including gathering updated operations and exposure data, obtaining insurer quotations, analyzing and disclosing coverage changes, preparing renewal proposals, and binding coverage.
Prepare complete marketing submissions with detailed instructions for the Marketing Department when remarketing is requested, and work with the marketer through renewal or replacement of coverage.
Identify opportunities to educate clients, initiate inter-agency referrals, and recommend enhanced or new coverage and account rounding to minimize client risk.
Handle internal and external client requests in a timely, friendly, empathetic, and professional manner.
Perform assigned responsibilities in accordance with agency-established client service standards.
Independently handle routine client servicing without producer involvement.
Build and maintain long-term client relationships to support departmental retention goals.
Clearly answer client coverage and billing questions, including explaining rate fluctuations and policy changes.
Follow agency processes and procedures, including Epic Workflows and client documentation and paper and electronic records-retention guidelines.
Accompany producers on client visits when requested.
Participate in educational programs to enhance knowledge and skills and to achieve or maintain professional designations.
Follow agency errors and omissions (E&O) guidelines.
Attend and actively participate in regular department and monthly company meetings.
Perform other duties or projects assigned by management.