Clinic Manager
American Family Care • Worcester, MA17d
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Clinic Manager
American Family Care•Worcester, MA
About The Position
American Family Care (AFC) is hiring a hands-on Clinic Manager to oversee daily operations at an urgent care clinic and ensure exceptional patient experiences. The role leads non-provider staff, including Medical Assistants, Receptionists, and X-Ray Techs, and partners closely with Providers and Advanced Practice Professionals. The manager owns center performance across patient satisfaction, staff engagement, scheduling, compliance, and P&L management, while supporting clinic operations on the floor as needed.
Requirements
- At least 3 years of healthcare management experience.
- Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
- Proficiency with scheduling and payroll systems.
- Understanding of healthcare administration, compliance, and budget management.
- Excellent communication, emotional intelligence, and decision-making skills.
Nice To Haves
- Experience in urgent care, outpatient, or ambulatory care.
- Clinical experience or Medical Assistant certification.
- EMR experience, especially with Experity.
Responsibilities
- Lead and mentor non-provider staff, fostering service, accountability, and operational excellence.
- Manage day-to-day clinic operations, patient flow, scheduling accuracy, and resource use.
- Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
- Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
- Handle recruiting, onboarding, scheduling, payroll, and performance management.
- Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
- Oversee clinic finances, including budget control and P&L tracking.
- Provide on-the-floor support as needed, especially during peak hours.
Benefits
- Ongoing training and leadership development.
- Competitive compensation and benefits.
- Growth opportunities across markets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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