Operations Manager- Clinic Setting

ABC•Colleyville, TX

13d•Onsite

About The Position

The Operations Manager leads the overall operations of an ABC facility, cultivating a supportive work environment, demonstrating commitment to ABC families, and overseeing the location’s financial performance, safety, and compliance. The role supports ABC’s goal of transforming the lives of children with autism and the clinicians who serve them. The Operations Manager tracks monthly KPIs, clinic budgets, and team performance; builds relationships with families and guides them through onboarding; leads a team of 25–50 teammates through hiring, engagement, retention, performance evaluations, corrective actions, and development plans; and plans team events and celebrations. The role partners with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality and clinical outcomes. The job requires physical presence at the assigned location and a range of physical activities, including standing, walking, bending, lifting, and wearing necessary PPE. ABC describes itself as a provider of Applied Behavior Analysis for pediatric patients with autism, with locations in several states and a support organization of more than 1,000 BCBAs, 7,000 paraprofessionals, and other professionals.

Requirements

At least 6 years of people-management experience leading a large team of professionals across multiple sites and/or in district management.
A bachelor’s or master’s degree is preferred, or considerable people-management experience is required.
High emotional intelligence when working with children with developmental delays and their families.
Strong, professional communication with department leaders.
Ability to be physically present at the assigned job location.
Ability to sit, stand, walk, and perform varied movements, including bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching.
Ability to lift or move up to 50 pounds.
Ability to maintain near and far visual acuity and to hear, understand, and distinguish speech or other sounds.
Ability to properly wear necessary PPE.
Ability to tolerate frequent exposure to moderate-to-loud noise.
Ability to make independent decisions and evaluate consequences.
Ability to safely and successfully perform the essential functions of the role and meet applicable productivity standards.
Ability to maintain regular, punctual attendance.

Nice To Haves

Bachelor’s or master’s degree.
Considerable people-management experience as an alternative to a degree.

Responsibilities

Lead the overall operations of an ABC facility, including financial, safety, and compliance oversight.
Cultivate a supportive work environment and demonstrate commitment to families served by ABC.
Track monthly KPIs, clinic budgets, and team performance.
Build strong connections with families and provide education and guidance throughout onboarding.
Attract, engage, and retain a team of 25–50 teammates.
Conduct performance evaluations, corrective actions, and development planning.
Plan monthly and quarterly team events and celebrations.
Partner with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality and clinical outcomes.

Benefits

Base salary of $65,000–$85,000 per year, based on professional experience and market allocations.
Potential monthly and quarterly bonus of up to $18,000.
Career-growth pathways from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Professional development through the Badge Up Program, regional workshops, an annual leadership summit, and initial training cohorts in Austin, Texas.
10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
Student loan repayment options, including up to $600 in student loan repayment and tuition discounts.
Maternity/paternity award of up to $3,000 and FSA options for childcare.
DoorDash Pass, team happy hours, and regional Night of Honors events.
90% health insurance coverage for ABC teammates.
401(k) retirement plan with 2% company matching and 100% vesting.