Clinic Manager
About The Position
American Family Care (AFC) is hiring a Clinic Manager to oversee daily operations at an urgent care clinic, lead and develop the clinic team, and ensure exceptional patient experiences. The manager supervises Medical Assistants, Receptionists, and X-Ray Techs and partners closely with Providers and Advanced Practice Professionals. The role owns clinic performance across patient satisfaction, staff engagement, scheduling, compliance, and financial management, including budget and P&L oversight. The work takes place in a fast-paced urgent care environment with frequent role-switching and may include weekend or evening shifts and float coverage as needed.
Requirements
- At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
- Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
- Understanding of healthcare administration, compliance, and budget management.
- Excellent communication, emotional intelligence, and decision-making skills.
Nice To Haves
- Clinical experience or Medical Assistant certification.
- Proficiency with scheduling and payroll systems.
- EMR experience, especially Experity.
Responsibilities
- Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
- Manage day-to-day clinic operations, including patient flow, scheduling accuracy, and efficient resource use.
- Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
- Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
- Handle recruiting, onboarding, scheduling, payroll, and performance management.
- Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
- Oversee clinic finances, including budget control and P&L tracking.
- Provide on-the-floor support as needed, especially during peak hours.
Benefits
- Competitive compensation and benefits.
- Ongoing training and leadership development.
- Growth opportunities across markets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
