Clinic Manager

Golden Steps ABA•Florissant, MO

10d•Onsite

About The Position

The Clinic Manager leads the team-member culture and family experience at a Golden Steps ABA center. The role oversees the center’s appearance, customer service, Behavior Technician (BT) staffing and deployment, scheduling, compliance, and day-to-day operations. The Clinic Manager works with State Directors, Clinic Directors, the BT Recruiting Department, the Intake Team, and other departments to address staffing and client needs, maintain operating metrics, and support accurate payroll and billing documentation. The manager assists families through the intake process, maintains communication with current and prospective clients, and helps ensure an operationally sound, clean, and welcoming center. The role includes coordinating BT training and compliance, managing schedules and time off, addressing performance and disciplinary matters through offboarding, and providing direct one-to-one ABA therapy when needed to prevent cancellations. Additional administrative responsibilities include ordering supplies, greeting clients, and supporting center events and maintenance.

Requirements

High school diploma or equivalent.
Registered Behavior Technician (RBT) certification.
At least 2 years of office management or customer service experience.
Ability to follow written instructions.
Ability to use computers and software programs.
Ability to communicate expressively and receptively.
Proficiency with PC software, especially spreadsheet programs.
Strong written and verbal communication skills with internal and external stakeholders.
Ability to build rapport, explain complicated information clearly, handle challenging phone conversations, and represent the Golden Steps brand.
Ability to organize, prioritize, and manage multiple tasks, meet deadlines, and meet or exceed team benchmarks.
Adaptability and willingness to work collaboratively and independently toward business outcomes.
Excellent interpersonal, listening, organizational, and multitasking skills.
Experience analyzing and clearly summarizing data.
Strong work ethic and attention to detail, accuracy, and quality; track record of producing error-free work.
Ability to work independently and exercise good judgment and decision-making.
Ability to lift up to 35 pounds; job duties may involve bending, reaching, pushing, or pulling up to 30 pounds.
Ability to bend and squat for up to an hour per day; kneel, work at floor level or in a chair, and stand for periods of time.
Ability to follow a child throughout the center, sometimes at a rapid pace, without restrictions.
Ability to perform office tasks while seated and BT duties while walking or standing, and to use close visual acuity for computer screens and analyze data on screen.

Responsibilities

Provide excellent customer service and represent Golden Steps to clients, families, and the community.
Assist clients and families in accessing treatment and completing the initial intake process; communicate with prospective clients about intake expectations.
Maintain a clean, attractive, well-run center and coordinate maintenance and facility needs with the Facilities and Purchasing departments.
Ensure recurring supply orders are established and order other supplies as needed.
Help ensure the center meets compliance and credentialing standards, including BHCOE standards.
Monitor center expenses and support accurate payroll and billing through daily reviews of submitted documentation and schedules.
Assist with hosting center events, including activity days, birthdays, anniversaries, and graduations.
Provide direct one-to-one ABA therapy when needed to cover absences and help prevent therapy cancellations.
Receive and maintain CPR and First Aid credentials.
Verify insurance eligibility and coverage for clients at the center.
Market services to community organizations and providers, including doctors’ offices, schools, and speech, physical, and occupational therapy centers.
Manage schedules for Behavior Technicians and clients, enter schedules into required systems, and communicate schedule changes.
Track daily operating metrics and report them to the State Director.
Track BT and client attendance and notify supervisors when disciplinary action may be needed.
Schedule and manage non-billable technician hours to stay within applicable limits.
Approve BT paid time off and unpaid time off and arrange coverage.
Ensure staff are assigned only to clients for whom they are credentialed.
Coordinate BT training and compliance needs.
Work with the Clinic Director and BT Recruiting Department to assess staffing needs and adjust recruiting targets and resources.
Work with the Clinic Director and Intake Team to assess incoming cases and match Behavior Technicians to client needs.
Coordinate with in-home operations to find client coverage or facilitate team-member and client transfers as needed.
Report clinic needs to the State Director, including intake and technician pipelines, marketing needs, and other operational matters.
Complete BT offboarding, including gathering required documentation, collecting resignation or termination-related records, completing required procedures, and securing company equipment and property.
Provide day-to-day administrative support, such as greeting clients, ordering supplies, faxing, and filing.
Perform other duties as designated by the supervisor.