Clinic Manager - Resident Clinic

Kingman Regional Medical Center•Kingman, AZ

About The Position

The Clinic Manager coordinates the day-to-day staffing and business needs of the Family Practice Resident Clinic. The role supports the development and execution of strategic business plans, including recruitment, marketing, outreach, research, and financial initiatives. It oversees clinic operations to promote patient satisfaction, safety, quality, and efficiency, while fostering physician satisfaction, employee engagement, and service excellence through ongoing monitoring and improvement. The manager ensures compliance with federal, state, and organizational policies, procedures, and quality standards; leads staff hiring, development, retention, and performance management; and manages budgets, financial reporting, and productivity metrics. The position recommends and implements process improvements, collaborates with clinic and service-line leaders to improve care integration and patient experience, standardizes practices with other clinic managers, and monitors market trends and service needs to recommend growth and improvement strategies. This is an FLSA-exempt position. The schedule is days, Monday through Friday, and travel to other local offices may be required.

Requirements

Associate degree in business and/or a healthcare-related field, or two years of equivalent relevant work experience and training.
BLS certification through the American Heart Association or American Red Cross.
Current and valid U.S. driver's license.
Two years of management or supervisory experience.
Two years of medical office or healthcare experience.
Ability to supervise and lead staff effectively, communicate effectively, and deliver excellent customer service.
Attention to detail and organizational ability.
Knowledge of clinic operations and workflow.
Experience with EMR and business technology equipment and systems.
Ability to work within a set budget and use financial experience to increase revenue and reduce expenses.
Ability to meet the stated physical demands and potential workplace exposures.

Responsibilities

Coordinate the clinic's day-to-day staffing and business needs.
Support development and execution of strategic business plans, including recruitment, marketing, outreach, research, and financial initiatives.
Oversee daily clinic operations to ensure patient satisfaction, safety, quality, and efficiency.
Monitor and improve physician satisfaction, employee engagement, and service excellence.
Ensure compliance with federal, state, and organizational policies, procedures, and quality standards.
Lead staff hiring, development, retention, and performance management.
Manage budgets, financial reporting, and productivity metrics; recommend and implement process improvements.
Collaborate with clinic and service-line leaders to optimize care integration and improve patient experience.
Standardize operational practices with other clinic managers to improve efficiency and consistency.
Monitor market trends and service needs and recommend strategies for growth and improvement.

Benefits

Relocation assistance.
Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness and Employee Assistance Program.
Employer-paid group life insurance.
Short- and long-term disability coverage.
Paid leave accruals and cash-out opportunities.
403(b) retirement plan with employer contributions.
Employee recognition programs, employee discounts, and employee referral bonus program.
Employee identity theft protection.
On-site daycare for employees' children.
On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Tuition reimbursement and scholarships for full-time employees.
Potential eligibility for Public Service Loan Forgiveness for employees with qualified student loans.