Resident Manager
About The Position
The Resident Manager oversees onsite operations focused on the resident life cycle at The Teller House, a 176-apartment high-rise, and The Winnie, an 84-apartment low-rise. Both communities offer studio and one-bedroom homes. The role manages the resident experience from initial tour through move-out, with the goal of achieving the highest possible resident satisfaction, while supporting owner and partner performance goals, including the operating budget and marketing plan. The Resident Manager supervises and trains leasing consultants and reports to the Property Manager. This is a fully onsite role with a Tuesday-through-Saturday schedule; hybrid and remote work are not available. The position works in a professional office environment within the community.
Requirements
- A bachelor’s degree or designation in a related field; two years of management experience may be considered in place of a degree.
- Two to three years of experience in multifamily leasing or property management.
- Background in customer service and team leadership, with a proven track record.
- Knowledge of landlord and tenant law.
- Excellent attention to detail and organizational skills.
- Strong computer skills, including Yardi and Microsoft Office 365 (Excel, PowerPoint, Word, and Teams).
- A leasing license or broker’s license, or the ability to obtain one within 120 days of hire, as required by state license law.
Nice To Haves
- Property management experience and team management experience are preferred but not required.
Responsibilities
- Conduct business in accordance with company policies and procedures.
- Maintain appropriate communications with residents.
- Maintain accurate property records, including lease agreements, applications, renter’s insurance, and related documentation.
- Immediately report liability and property incidents to the Property Manager and ensure incident reports are filed according to best practices.
- Maintain the leasing staff schedule and approve payroll based on business needs.
- Hire, train, motivate, and supervise onsite leasing team members and, when needed, terminate team members in collaboration with the Property Manager.
- Manage onboarding, annual performance reviews, and timesheet approval for leasing team members.
- Lead ongoing office staff training on paperwork, workplace safety, and other topics as needed.
- Prepare daily, weekly, and monthly reports on leasing activity and operations.
- Build a strong customer service culture.
- Guide the leasing team in meeting business benchmarks for reputation management, social media, website, and internet listing service engagement.
- Monitor customer experience surveys, celebrate successes, identify improvement areas, and work with the team to implement solutions.
- Conduct physical property inspections to maintain high curb appeal standards.
- Manage the make-ready process with the Chief Engineer to support a positive move-in experience.
- Work with service teams to resolve problems quickly and take ownership of resolving resident complaints.
- Organize and coordinate resident engagement events.
- Give informative, personalized tours that convert into new leases.
- Hold personalized renewal conversations to understand residents’ current and future needs and secure renewals.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Paid time off.
- 10% KPI bonus, paid quarterly (please confirm).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
